Job Abstract

Job Overview:

Cogito - Application Reporting Team Lead (for clinical side) with hands-on experience in EHR Reporting, Data & Analytics Services and operation projects. He/she will be responsible to lead the team of Cogito BIDs, train best practices, and align with Cogito Data & Analytics Services to ensure successful project executions, supporting customers, Epic upgrades & golives.

The Application Lead is primarily responsible for providing day-to-day leadership to the functional team for all core activities pertaining to the planning and execution of projects related to the application build, implementation, and support. Solid candidates for this role should have in-depth knowledge of the Data Analytics Applications (Epic Cogito suite, Tableau and other third-party reporting tools) and software, and he/she should be able to demonstrate self-motivation, individual leadership, and team collaboration. The Application Lead will be responsible for the overall design of projects and lead the team on development of the applications/projects. The Application Lead is expected to be knowledgeable about organizational policies, procedures, and business operations, as well as the area of business they are representing and the functionality available in the application(s). This role will participate in current state mapping and future state workflows development, application design and development, testing support, issues resolution application integration, implementation and ongoing support activities. The Application Lead will identify and manage resistance to change as related to their respective application of responsibility.

Most importantly, our Data & Analytics Services team will foster a culture of diversity and inclusion and drive innovation for our customers/users/leaders. You'll enjoy the flexibility to work remotely, as you take on some tough challenges.

Qualifications:

Required:

• 7+ years combined experience across HealthCare and/or IT domains with at least 5+ years working with Epic Data Analytics (Cogito Clinical side Reporting) and 2+ years team lead experience
• 2+ years of leadership experience. Possess excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation
• Associate’s degree with six or more years of relevant work experience
• Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint
• Superior organizational and people management skills
• Demonstrated ability to align and motivate key process stakeholders, including nurses, physicians, and other clinical/administrative staff

Preferred:

• Bachelor’s degree or equivalent years of relevant work experience

Certifications Required:

• Epic Cogito Fundamentals, Epic Clarity and Caboodle certification and
• Current Epic certifications in any of these applications: Mychart, Ambulatory, Care Everywhere, Healthy Planet, or Orders.
• Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable.

Essential Functions:

The Application Lead is primarily responsible for providing day-to-day leadership to the functional team for all core activities pertaining to the planning and execution of projects related to the application build, implementation, and support. In addition to the duties discussed in the Role Description, the Application Lead is responsible for the following:

1) Defining Systems Requirements:

• Collaborating to understand and execute the application architecture and integration

• Serving as a business unit expert to set the direction for the organization's workflows by attending site visits, validation sessions, and other integrated sessions

• Investigating end-user requirements and needs, applying potential solutions and pressure-testing solutions using an agile method

• Analyzing data conversion needs

• Preparing details of specifications as needed

• Achieving in-depth knowledge of the software and serving as a bridge between end-users and vendor implementation staff

• Understanding choices in application specifications

• Assessing implementation strategies and the impact those strategies will have on workflows and operations

• Analyzing new functionality in new releases to determine whether or how it should be used

• Documenting current and new workflows and understanding how workflow decisions translate to application configurations

• Performing in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of the software

2) Project Leadership:

• Serving as a liaison between end-user’s workflow needs and implementation staff

• Maintaining regular communication with vendor representatives, including participating in weekly project team meetings

• Working with vendor representatives, RWJBH’s business community, and end-users to ensure the system meets RWJBH’s business needs in regard to the project deliverables and timeline

• Responding to vendor's technical questions

• Maintaining rules for how each new version is released

• Communicating regularly with other Application Leads to resolve issues, conflicts and application integrations

• Communicating changes to workflows to Principal Trainers

• Ensuring that appropriate subject matter experts are involved in design, configuration and testing sessions

• Holding weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones

• Working in conjunction with manager to provide feedback for team member performance

3) Issue Resolution and Project Management:

• Identifying issues that arise in the application area as well as issues that impact other application teams and working to resolve them. This also involves working closely with the technical support on issues of install choices, master file and category list set up, synonyms and preference lists, etc.

• Managing and executing identified mitigation plans

• Coordinating test plans and new systems, complying with version upgrades and system modifications

• Reviewing the status of projects and issues on an ongoing basis with leadership, which includes the creation of status reports

• Demonstrating self-direction and ability to manage integrated project deliveries

• Supervising basic issues and roadblocks, escalating issues as needed

• Provides recommendations based on industry best practice

• Plans Project and workgroup build activity oversight, assures quick escalation of build decision incompatibilities and risks

• Develops future state materials

• Collaborates with team members across the department as well as operational staff

• Supporting application governance needs, including development of business case for decisions

• Maintaining version control of workflows, issues/risks log, and decisions tracker

• Communicating with leaders to determine necessary escalations

4) Executing Application Build:

• Facilitating the development of integrated workflows by working closely with the project team, subject matter experts and technical leads to define processes that cross applications and functional areas

• Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software

• Identifying and implementing requested changes to the system and general system enhancement needs

• Assisting in the building of new data sets and testing of new functionality

• Developing and documenting internal procedures that will be used in conjunction with the applications

• Prioritizing and implementing changes requested for the system

• Coordinating software updates and changes with users

• Working with users on the sharing of data, category lists, etc.

• Setting standards for naming and numbering conventions and security classifications

• Reviewing new vendor software releases and updates to help determine which features will be utilized

• Assisting and supporting training teams with necessary build, content, and documentation, as needed

• Providing go-live support for users on new applications, including functionality

• Providing on-call support for application through go-live and post go-live

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.