Job Abstract

The Manager, HR Operations will shepherd high-impact projects and execute on strategic and operational priorities that drive HR goals. This position reports to the Senior Manager, HR Operations and works closely with the Manager, HR Systems and various stakeholders to drive improvement of HR systems, ensure high-quality service to staff and organizational leaders, and support the building of processes that are efficient, effective, and consistent with Uncommon’s values. The Manager, HR Operations will manage 1 direct report at the Coordinator level.

Team Management 

• Manages a cohort within the HR Operations team, and holds direct report accountable to goals and expectations.
• Actively monitors HR service delivery for direct report.
• Oversees projects of direct report, and in some cases serves as Project Sponsor; holds them accountable to producing high-quality and timely deliverables.
• Participates in the HR manager cohort, responsible for driving team morale and culture work.

Strategic Frontline and Payroll Support

• Provides high-quality support to employees and managers, and coaches direct report to do the same.
• Effectively on-boards and off-boards employees, including ensuring I-9 compliance.
• Evaluates own workstreams and those of Operations team; makes data-driven, strategic recommendations for improvements that balance competing priorities and constraints.
• Performs regular audits in Workday, Uncommon’s HRIS, to diagnose and resolve issues, collaborating with the Systems and Payroll teams where necessary.
• Troubleshoots functional and system issues in a timely manner, ensuring quick and thorough resolution.

HR Operations Support & Cross-Functional Project Management 

• Contributes to and, in some cases leads, oversight of all Operations workstreams, including cross-team collaboration with Payroll; Diversity, Equity and Inclusion; Recruitment; and Talent Strategy.
• Provide strategic support to the Senior Manager of HR Operations in the implementation of the HR team’s annual plan.
• Directly manages projects; including developing comprehensive project plans that identify clear milestones, dependencies, assumptions; handles risk contingencies; and provides regular status updates for senior leaders.
• Maintains a deep understanding of all HR Operations projects and how they interact with HR’s remaining four functions.