Job Abstract

Receive a high volume of inbound calls as well as make outbound calls to existing clients, booking appointments at a high conversion rate. Able to quickly identify the client's request or concern and efficiently provide the most effective solution. Effectively use critical thinking skills to solve problems for clients while consistently using the best judgment to determine the best solution. Express empathy and compassion, taking full ownership of the client's satisfaction. Respond to incoming r... more detailsequests for cancellation of services and persuade our clients to retain their memberships or appointments. Efficiently enter accurate and detailed records of client interactions and actions taken. Achieve productivity standards and goals set by the company while maintaining high-quality calls and following expected call flows and scripts. Work well independently within guidelines and complete work without requiring follow-up. Other duties as assigned. SKILLS/
QUALIFICATIONS
- Experience with heavy call volume in a versatile environment. Sales experience preferred. Exceptional phone and interpersonal skills. Strong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic manner. Ability to talk and type accurately; typing speed of at least 40 wpm. Ability to sit for a majority of shift. Service Titan a plus. EDUCATION AND EXPERIENCE - High School diploma or equivalent required 2-3 years of diverse Call Center experience.