Job Abstract

Warren Location:

Maintain positive W.I.C. Program communication by approaching others w/an attitude of Hospitality &

service.

• Answers the telephone in a prompt and courteous manner; stating name, department, and offers to provide assistance; and is attentive to participant's needs.
• Forwards all incoming calls to appropriate W.I.C. personnel in a respectful manner.
• Relays messages accurately and in a timely manner.
• Acknowledges all WIC dairy vendor (address, formula etc.) by correctly completing forms, reports to vendor and solves complaints according to State/Local W1C Policies.
• Maintains outgoing WIC mail daily through:
• Ensuring all mail is stamped correctly
• Reads and records ascending and descending postage count.
• Transporting mail to outgoing mail
• Anticipates and accommodates the needs of WIC participants through proper scheduling of WIC appointments according to participant status.
• Captures initial information to process new WIC participants according to State/Local WIC guidelines:
• Verifies categorical; geographical and economic eligibility;
• Completes and saves data to correctly intake WIC participants;
• Completes and saves data to maintain group relationship for all family members and mails appropriate forms for families of three or more;
• Completes and saves scr 107/Update Participants Schedule according to categorical eligibility.
• Informs potential WIC participants of all necessary documentation needed for WIC certification.
• Explains nutrition risk criteria for WIC eligibility.
• Schedules participants for: recertification appointments; nutrition education; follow-up/individual high-risk appointment by verifying participant's status and base/term dates to prevent interruption of WIC services.
• Accommodates participants request for specific dates/times or coordination with other family members
• Updates and saves all necessary data in PC, and documents appointment in participant's file.
• Certifies infants of WIC mother without visit (newborn) according to WIC System Redesign
• User Procedures Manual, Section III 2.39-47.
• Determines mother's status on the WIC Program (active/inactive)
• Completes intake screen on computer giving newborn an identification number.
• Obtains and enters into the computer: Health data, risk assessment, dairy delivery route code, schedules the appointment, groups mother and newborn under family group number; consults with Health Professional when necessary for appropriate food package, and issues coupons.
• Verifies newborn ID, updates CPA and copies for chart.
• Compiles newborn chart.
• Maintains WIC appointment schedules through use of computer system and in accordance W/ State and Local WIC Policies and Procedures.
• A Prints participant schedule function (C,R,K,E,F) reports daily.
• Correlates participant files according to function and distributes to appropriate staff daily.
• Telephone clients daily for appointment reminder.
• Completes WIC reminder cards according to State/Local WIC Policy and Procedures; mails with appropriate forms within two weeks of scheduled appointment.

•  Purging all files on a monthly basis (5 years old, inactive women)
• Shredding charts of children/women who have been inactive for three years and six months. 
• Responsible for clerical/office duties. 
• Maintains inventory of office supplies, State forms and completes purchase orders when necessary.
• Maintains systematic order of employee bins, bulletin board and educational materials.
• Shows effective use of equipment and materials.
• Cross trained in duties pertaining to: Health Assistant; running the Beginning Day/ End of Day reports.
• Assist health department with immunization clinics when needed.
• Trains, supervises, and evaluates Private Industry (PIC); W.T.C.S.A; Trumbull County Joint Vocational School employees/students.
• Attends Mercy Health and or WIC seminars/in services and correctly prepares travel forms.
• Performs other duties as assigned by Program Manager.

 Requirements