Position Information
The Superior Court of California, County of Orange
is now accepting applications for:
USER SUPPORT TECHNICIAN
ANNUAL SALARY
$73,736.00 - $91,332.80
Benefit Highlights
Choice of five medical plans
Defined Benefit Retirement Plan (2.50% at 67 formula)
Health Reimbursement Arrangement (HRA)
Vacation and sick leave packages
14 paid holidays per year
Tuition reimbursement
Optional deferred compensation program (457 plan)
Deadline to apply for this recruitment is Friday, July 12, 2024, at 11:59 PM PST.
This recruitment is open to external candidates, internal OCSC employees, and internal OCSC promotions. The eligible list established from this recruitment will be used to fill current and future vacancies.
THE POSITION
The User Support Technician performs journey level workstation and end user support functions. The incumbent diagnoses and resolves problem calls and research, install, troubleshoot, configure, and test computer hardware, software, and peripheral equipment at any justice center throughout Orange County. The incumbent is expected to demonstrate a strong customer service orientation and skills and work effectively with court managers, staff, vendors, and Judicial Officers.
The User Support Technician typically works under the supervision of the User Support Supervisor or lead support of the Senior User Support Technician. Work is typically assigned in terms of general objectives or support areas of responsibility. The classification may be required to work beyond normal business hours or be on call on a rotating basis.
Examples of Duties
Job duties may include, but are not limited to, the following:
* Receives and responds to inquiries and requests for routine technical assistance from end-users on computer software and hardware, printers, other peripheral equipment and local area networks; troubleshoots, diagnoses and resolves basic and/or routine hardware, software and network connectivity problems via remote access, on-site, or by telephone; opens, logs and documents actions taken on problem calls in the help desk software; refers more complex problems to higher level User Support staff for resolution.
* Follows established protocols and procedures, installs, configures, and upgrades hardware and standard software in accordance with established end-user profiles; configures network connectivity for hardware and devices, including terminal session identifications and network printers; removes programs as needed; checks overall software performance and compatibility with other software and operating systems; modifies software parameters and settings.
* Diagnoses routine hardware, software and network malfunctions; researches potential solutions; replaces components and performs other maintenance and repair; installs and configures replacement equipment and cables; requests, coordinates and schedules repair of hardware with outside vendors and documents repairs.
To view the full job description, please click on the following link:
USER SUPPORT TECHNICIAN
Minimum Qualifications
OPTION I:
Required Education: High school diploma or GED equivalent; and
Required Experience: Two (2) years full-time (or equivalent) of experience supporting end-users in the use and operation of computer hardware and software.
OR
OPTION II:
Required Education: Associate's degree in computer technology or a closely related technical field from an accredited trade or vocational school. Note: To receive educational credit, a copy of your official college transcripts must be included with your application.
ADDITIONAL REQUIREMENTS (LICENSES, CERTIFICATIONS, TESTING, etc.):
* Possession of a valid California Class C driver's license by the date of appointment or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions at various Justice Centers.
* Completion of pre-employment physical is required.
PHYSICAL REQUIREMENTS: Completion of pre-employment physical is required for this position, the requirement includes the ability to lift equipment weighing up to 50 pounds; climb, bend, kneel and stoop to access cables and data ports underneath and behind desks and furniture; speak clearly and understandably and hear clearly both in-person and over the telephone; vision for both close and distance work.
Additional Information
APPLICATION PROCESS
All applicants are required to submit a completed online application and supplemental questionnaire. To learn more about how to create an application, click HERE.
For tips on completing/updating your application, refer to our "Helpful Application Tips" guide by clicking HERE.
Resumes will not be accepted in lieu of the required application and supplemental questionnaire.
Human Resources will review applications to identify candidates who meet the minimum qualifications; therefore, it is to your benefit to include all current and previous related work experience. When listing Court experience, please include dates and classification of each position held, if more than one.
SELECTION PROCESS
Candidates who meet the minimum qualifications will be referred to additional steps in the selection process, which includes a background check to evaluate compatibility with court employment and a reference check.
STEP 1: Applications will be reviewed to identify candidates who meet the minimum qualifications. Only those who meet the minimum qualifications will proceed to the next step in the recruitment process.
STEP 2: Candidates' supplemental question responses may be evaluated and ranked. Depending on the number of applications, assessments and/or screening interviews may be conducted. If any part of the assessment process consists of proctored, in-person tests, candidates will be required to appear in person regardless of where they reside. Note: Though candidates may live outside of the State of California while participating in a recruitment process, individuals must reside within the State to be eligible for Court employment.
STEP 3: Candidates who are successful in step 2 will be placed on the eligible list and may be considered for interview. Placement on the eligible list is not a guarantee of interview or employment.
All candidates will be notified via email of their status at each step of the process.
BACKGROUND CHECK
A thorough background check will be conducted, including but not limited to work experience, education, certifications, driving record, criminal record, litigation judgment or verdict, and financial/credit information. Fingerprints of candidates are also taken as part of our background check process.
REASONABLE ACCOMMODATIONS
Orange County Superior Court provides reasonable accommodations for applicants with disabilities, upon request. Please contact the Human Resources Department at HRStaffing@occourts.org if you feel that you will need a reasonable accommodation for any aspect of the selection process.
PRACTICE TESTS
General practice tests are available to help candidates prepare for online examinations. An interactive, Online Test Preparation System for taking practice tests may be accessed on the SHL website. Please note that the test(s) offered on this site only serve as guides. The test questions that you complete during your actual test may vary in format, content, and level of difficulty. To access the practice tests, please visit https://www.shldirect.com/en/practice-tests.
ELIGIBLE LIST
This recruitment will be used to establish an eligible list for current and future vacancies. The eligible list will remain active until the list is exhausted or a new recruitment opens.
STATUS NOTIFICATIONS
You will be notified by email during the process of this recruitment through GovernmentJobs.com. Please check your email spam/junk folders and accept emails ending with GovernmentJobs.com and occourts.org. If your information changes, please update your profile at http://www.governmentjobs.com/.
eVERIFY
The Superior Court of California, County of Orange participates in the e-Verify program.
QUESTIONS?
For questions regarding this recruitment, please contact Joseph Salafia at j2salafia@occourts.org. For general employment information, please click HERE.
An Equal Opportunity Employer
