Job Abstract

JOB FUNCTION/ PURPOSE

The Dispatcher I - under general supervision - is responsible for both relaying service requests to field personnel as well as identifying specific issues and contacting appropriate personnel for further investigation.

RESPONSIBILITIES

• Handles requests from customers, remote monitoring systems, Account Managers, Home Owner Association Board members, etc.
• Dispatches field personnel (technicians, plant operators, emergency maintenance crews) as requested by customers and/or field and operating supervisors.
• Responds to after hour customer (repair) services and coordinates service response with the appropriate division.
• Receives, classifies and prioritizes all incoming calls in the Dispatch all queue.
• Monitors and logs all communications on a Dispatch log sheet or in work order program.
• Monitors and responds to facility alarms, security system alarms and TX 811 Locate requests.
• Other duties as assigned.

Education/Experience: High School Diploma or GED. 1 year of experience preferred.

Technical: Basic proficiency with Microsoft Office applications & internet. Ability to work with basic office equipment & phone systems. Other technical skills (specific to role and location): Basic map reading ability. Basic knowledge of water distribution systems.

Communication: Communicates clearly & professionally. Contributes to a positive internal & external customer experience. Willing to help others. Maintains composure in challenging situations.

Problem Solving & Quality: Pays attention to detail. Identifies & solves problems. Escalates issues accordingly. Checks work for quality.

Managing for Results: Works well with supervision. Takes projects to completion. Follows all company policies & SOPs. Manages multiple tasks.

Leadership & Initiative: Demonstrates a positive attitude. Acts in accordance with company vision, mission & values. Takes accountability for own performance. Willing to take on additional assignments.

PHYSICAL DEMANDS

The work environment is characteristic of an office environment: sitting, standing, walking, bending and lifting are required to perform job responsibilities. The employee must occasionally lift and move up to 20 lbs.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.