The Reserve Banking Relationship Specialist (RBRS) is responsible for providing excellent customer service and sales, and performing teller transactions for clients at multiple branch locations. This includes functioning as both a Banking Relationship Specialist and Teller as the determined by the needs of the office and during times that the branch experiences a greater volume of client traffic. The RBRS is responsible for assisting in account set-ups by completing administrative forms and proc... more detailsesses, researching and resolving account problems and conducting essential follow up with clients as necessary and in accordance with established Bank policies and procedures. The Reserve Banking Relationship Specialist will be expected to effectively communicate any deficiencies or suggestions on process improvements. Essential Duties - Report directly to the Operations Analysis and Support Manager and Operations Analysis and Support Supervisor ensuring that pre-established standards are met and maintained.- Consult with client and prospects about their financial goals and needs, and identify and promote F&M products and services best meeting those requirements.- Actively cross-sell Bank products by leveraging sales opportunities in assigned branch and by referring clients to other F&M departments for additional needs.- Address and resolve client concerns to maintain valued client relationships.- Open new personal and business accounts and/or perform maintenance in compliance with established policies and procedures.- Explain Bank procedures and requirements prioritize work to maximize customer service, ability deal with frequent interruptions and utilize strong problem solving skills.- Support new marketing campaigns and product launches.- Quote rates, terms and fees on Bank products.- Collect and review all account documentation and assumes responsibility for its proper completion.- Completes daily maintenance to client's accounts such as, change of address, check reorders, ordering copies of statements, and changing signers.- Processes client requests by mail such as, deposits by mail, transfers and setup or cancellation of automatic withdrawals.- Researches and resolve client account problems by communicating with departments on check encoding errors, deposits not credited and interest adjustment.- Perform routine teller transactions as needed- Comply with Bank security guidelines and procedures.- Comply with federal & state internal regulations.- Identify transactions with potential fraud or suspected Elder Abuse and notify Branch Management.- Take personal responsibility for developing and maintaining knowledge required to fulfill job functions.- Perform outbound client contact to establish and build relationships.- Extensive travel required to multiple branch locations to perform essential duties on a rotational basis. Banking Relationship Specialist Levels & Classifications. The Banking Relationship Specialist position has multiple levels, and each level is defined in the Banking Relationship Specialist Classifications document. The Banking Relationship Specialist Classifications document will include additional essential duties and required knowledge and skills for each level. Non-Essential Duties:- File Maintenance. Required Knowledge:- Regulation CC - Regulation DD - Regulation E (EFT) Overview- Regulation BB (CRA) Overview- Regulation B (ECOA) Overview- Regulation C (HMDA) Overview- Regulation X (RESPA) Overview- Regulation Z (Truth in Lending) Overview- Bank Secrecy Act- FDIC Insurance- Privacy Laws- Teller Operations and Procedures- Complaint Documentation Policy. Complies with all State and Federal Banking regulatory requirements, including but not limited to: BSA, Anti-Money Laundering OFAC, CIP, Financial Elder Abuse Reporting, Sexual Harassment, Information Security and privacy requirements. This position will elevate suspicious activity to supervisory staff and/or BSA department. Completes compliance and other technical training workshops as assigned. Basic Knowledge, Skills and Abilities- Clear understanding of the English Language (Spoken & Written) - Basic Mathematics Skills- Organization and Time Management Skills- Excellent Customer Service Skills- Basic Sales Skills- Critical Thinking, Judgment & Problem Solving Skills- Ability to actively listen & learn.- Ability to use oral communication techniques to sell products or services- Ability to respectfully communicate with Supervisors and Co-workers- Ability to effectively deal with unpleasant, angry or discourteous people. Officer Title Eligibility. For qualified positions, the Bank may designate Officer Titles to employees who meet defined competencies for an eligible position. This position is not eligible for an Officer Title. Equipment Operated- Desk Top Computers- Currency Machines- Scanners- Teller Cash Recyclers- Standard Office Equipment (copiers, fax machines)
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