Job Abstract

Role Summary. The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service. Thoroughly understand all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties and services. Develop new and existing customer relationships by providing Summit solutions and products to meet t... more details

Job Description

Role Summary

The Customer Service Representative (CSR) is primarily responsible for assisting Summit's customers over the phone, internet, email or in person and works closely with the Service Center sales staff to ensure a high level of customer service.

Thoroughly understand all product capabilities, features, and benefits as well as Summit’s market conditions, product warranties and services
Develop new and existing customer relationships by providing Summit solutions and products to meet the customers’ needs
Assist customers over the phone or via internet with orders, quotations, and product questions
Negotiate profitable pricing with both customers and suppliers
Proactively follow up on customer orders, challenges, and needs
Resolve customer concerns and issues as efficiently and effectively as possible
Assist counter and warehouse associates as needed

Qualifications

Essential Qualifications and Experience

Excellent interpersonal and communication skills, both oral and written
Time management – ability to organize and manage multiple priorities and meet deadlines
Flexibility – ability to effectively adapt to change
High school diploma or GED

Beneficial Skills and Experience

Ability to perform duties with minimal supervision
Completion of Bronze, Silver, or Gold of the National Association of Electrical Distributors’ Education Program (EPEC)
3 or more years of counter sales experience or inside sales experience with an electrical distributor or thorough knowledge of electrical tools, supplies and equipment

Physical Challenges

Consistent sitting for hours at a time
Consistent use of keyboard and mouse
Must be able to lift 5 pounds on a regular and consistent basis
Ability to climb stairs on occasion
Majority of job is located inside office during regular office hours of operation

Additional Information

All your information will be kept confidential according to EEO guidelines.

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Summit is an equal opportunity employer. We are committed to diversity and inclusivity in all stages of employment including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. We assess candidates based on skill, experience, and alignment with Summit’s mission and vision, regardless of race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, pregnancy, age and veteran or disability status.

Search Terms: Sales Associate, Inside Sales, Electrical, Customer Service, Counter Sales

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