Maintains business relationships with current customers and prospective customers responding to needs. Support Sales team and office by entering orders, contacting customers, and helping generate other documents for our customers. Reviews trends and historical data of customer sales and products. Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Keeps management informed of sales efforts ... more details
Our client specializes in stocking, sheeting, and slitting various forms of Aluminum Foil, Copper Foil and Stainless Steel Foil. They are currently seeking a Customer Service Rep to join their team!
Direct Hire or Temp-to-Perm 1st Shift 8:30a-5p (1/2 hr. lunch) $40k/yr. base, plus commissions (approx. $5k/yr.)
Responsibilities:
Maintains business relationships with current customers and prospective customers responding to needs.
Support Sales team and office by entering orders, contacting customers, and helping generate other documents for our customers.
Reviews trends and historical data of customer sales and products.
Supplies management with oral and written reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Keeps management informed of sales efforts by submitting regular activity reports.
Expedites the resolution of customer problems and complaints.
Assists in the development of annual marketing strategies including generation of marketing literature and product promotions.
Maintains all customer information in SAGE CRM (customer contact software).
Helps support the office and its ISO requirements and maintenance.
Performs costing of orders and helps maintain inventory.
Contributes to team effort as needed.
Adheres to all company policies, procedures and business ethics
Performs other duties and assignments as directed by management.
Performs other duties and assignments as directed by management.
Requirements:
Undergraduate degree or equivalent work experience including customer service skills.
1-3+ years of customer service experience and knowledge of manufacturing and/or non-ferrous metals is preferred.
Demonstrated aptitude for problem-solving; ability to determine solutions for customers
Ability to build strong relationships with customers; understanding their business needs.
Ability to communicate effectively with both written and oral methods such as email, phone calls, trade shows, etc.
Results-orientated and able to work both independently and within a team environment.
Background in working with manufacturing companies.
Strong mathematical aptitude.
Valid driver’s license.
Impeccable business etiquette.
Ability to work well in a fast-paced environment.
Able to adapt and respond to changing business needs.
Strong verbal, interpersonal and organizational skills.
Must be proficient in the Microsoft Office suite and the Internet.
Sage/MAS, Act, Constant Contact or any other ERP software is desired.
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