Under the supervision of the Practice Supervisor, the Patient Navigator (Non-Clinical) will work independently and have primary responsibility for all the OR surgery scheduling for the primary Pain attending who has the OR block time for the Center for Pain Medicine.
The Patient Navigator will obtain all authorizations for all the OR surgeries and serve as a resource for the Practice Coordinators regarding the OR case workflow. They will manage and track all the OR cases' details and attend the weekly Neuromod meeting to review and discuss all the upcoming OR cases.
The Patient Navigator serves as the main administrative liaison between the patient and the providerm providing high-level patient care coordination support and clinical practice. The liaison works closely with Pain Medicine faculty providers, Nurse Practitioners, Pain Psychologists, nurses, staff, and management.
In this role, a high degree of independence, initiative, assertiveness, and diplomacy are necessary for effective communication and interaction with faculty, staff, and patients in a complex environment. The Patient Navigator supports the Practice Supervisor, Administrative Director, Medical Director, and Nurse Manager with the administrative and clinical tasks of the Center for Pain Medicine, ensuring surgery and operation flow efficiency.
The Patient Navigator updates the weekly Tier 1 OR report out stat and works closely with the Practice Supervisor on the monthly meaningful use reports to help the department reach the target of the True North Board pillars. The Patient Navigator also leads and presents at the monthly rounds.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
- One-year related experience in related area and / or equivalent experience / training.
- Acquiring knowledge of Patient Rights & Responsibilities, Joint Commission standards, and Centers for Medicare / Medicaid regulations. Knowledge of Medical Terminology Knowledge of data collection, compilation, and analytical techniques
- Update the Tier 1 report OR daily stat
- Skills to comprehend and assess patient's grievances to quickly locate appropriate resource for assistance. Working knowledge of the organization and how to get issues resolved
- Solid interpersonal and customer service skills. Ability to be diplomatic and highly organized. Ability to remain calm under pressure and apply sound judgment
- Ability to work independently in a fast-paced, demanding environment with minimal supervision. Ability to manage and oversee multiple tasks simultaneously, including high daily call volume
- Ability to communicate effectively, both orally and in writing
- Proficiency with Windows-based software including Microsoft word, Excel, Outlook. Knowledge of computer systems and software used in functional area
- This position requires flexibility to orient and work at all UCSF Medical Center locations
