Customer Service orientated position primarily responsible for greeting and welcoming, seating, and thanking guests at the restaurant according to Potomac Family Dining Group and Applebee's brand standards for guest service. ESSENTIAL DUTIES AND TASKS:Greets and seats all guests in a friendly. Assists in maintaining the overall guest flow of the. Ensures seating service is rotated among server area assignments whenever. Opens doors for arriving and departing. Remains visible in the FOH and forwa... more details
POSITION SUMMARY: Customer Service orientated position primarily responsible for greeting and welcoming, seating, and thanking guests at the restaurant according to Potomac Family Dining Group and Applebee’s brand standards for guest service.
ESSENTIAL DUTIES AND TASKS:
Greets and seats all guests in a friendly
Assists in maintaining the overall guest flow of the
Ensures seating service is rotated among server area assignments whenever
Opens doors for arriving and departing
Remains visible in the FOH and forward facing the main
Occasionally delivers food and drinks to guests when extra assistance is
Interacts verbally with all guests creating a friendly and upbeat
Completes assigned opening and closing side work as
Participates in the clearing and resetting of the dining room tables using Applebee’s team delivery
Observes guests, responds to requests, and anticipates guests’
Maintains a clean and organized work
Ability to explain and demonstrate usage of Tabletop Electronic Devices to
Ability to drive sales with suggestive selling
Accommodates any special needs of guests such as booster chairs, high chairs,
Manages the waitlist when the restaurant is
May occasionally be scheduled to serve guests in a Carside To-Go or Server
Fills out feature
Assists in general Front of House maintenance functions including:
maintaining restrooms
light cleaning such as dusting light fixtures/furniture/woodwork/artifacts
washing and/or wiping windows
sani-bucket rotation
setting up the expo line
emptying trash
rolling silverware
maintaining restaurant curb appeal
EQUIPMENT/ COMPUTER SKILLS:
Phone
Soda fountain operation
Tabletop Electronic Device
Operation of cleaning tools such as cleaning cloths, buckets, brooms, vacuums, non-electric vacuum sweepers
SUPERVISORY RESPONSIBILITY: None.
MINIMUM QUALIFICATIONS:
Friendly and engaging demeanor
16+ years old
Prior work experience preferred
Reading, writing, and verbal communication skills required
Bi-lingual experience a plus
Reliable transportation required
Ability to build relationships
Ability to be a team player
Ability to follow manager instructions and guidance
Ability to communicate and behave professionally at all times
PHYSICAL DEMANDS:
Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in the bar area of the
Transports plates, glasses, and baskets to and from the service bar and kitchen more than 30 times per
Mobility required during the entire
Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in
Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift and bus pans, and trays frequently weighing 25
Must be able to speak clearly and listen attentively to guests and other
Transports and carries objects such as high chairs up to 15 pounds up to 15 times per
Travel: Less than 5%
WORKING CONDITIONS: Subject to wet floors and loud noises, fast-paced, outdoor conditions.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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