Hanover Company is looking for an experienced Leasing Consultant for Hanover Laguna Niguel, a new construction, luxury mid-rise apartment community. The development is comprised of 309 apartment homes with superior design, sleek finishes and spacious layouts. Shared amenities include a resort-style pool offering a private retreat with TVs and shaded seating areas, a social courtyard with seating, firepits, grilling stations and communal tables, an all-inclusive fitness center, a pet spa and exclusive dog park, and more!
Leasing Consultants will assist with tasks associated with managing and overseeing the property operations at the site level.
- General leasing duties, including but not limited to any customer interaction ensuring all activity is recorded and proper steps are followed applicably. This also includes proper management of the Dashboard in the management software to ensure all follow ups, requested contacts, and pending interactions are addressed daily or as needed.
- Establish a rapport and marketing relationship with major corporations, local businesses, preferred employers, and any other related companies to be competitive with the market.
- Acquire extensive knowledge of our Rental Application, Rental Agreement (Lease), Rules and Regulations, Making Life Easy Maintenance Package, and other Lease Documents as required by your state or local ordinance to discuss in detail with the new resident. All documents should be processed prior to move in with the Property Manager’s final approval of all screening and documents.
- Prepare and forecast all advertising materials needed with the Property Manager’s direction. Acquire an extensive knowledge of the property, market conditions and competition’s rental rates, concessions, occupancy, and leased percentages.
- Assist the Property Manager in maintaining the property’s overall curb appeal and appearance by way of inspection compliance in line with the Tour Route Readiness Standard. This includes walking available units, models, and the tour path daily to ensure a perfect product and report any liability problems noticed immediately.
- Resident interaction including but not limited to assisting with renewals, transfers, or move-outs. Maintain a resident retention plan by contacting lease renewals at least 60 days in advance and use the renewal spreadsheet for these purposes.
- Maintain resident relations programs as defined by supervisors with required monthly resident events, meeting or exceeding expectations for social media content, survey responses and online reputation.
- Strive for Five by meeting the required expectations for secret shops, both individually as well as assisting the Property Manager with the team compliance.
- Review and respond accordingly to any inquiries from the Global Service and Support Team to improve overall property operations.
- Adhere to reporting schedule as identified by the Regional Manager, Property Manager, Accounting, and any other necessary departments to meet Management and Equity Partner requirements.
- Perform any and all duties called upon by supervisors to ensure that property operates in an efficient and economic manner.
- Represent property and Hanover professionally through dress and behavior.
Required Skills and Abilities:
Ability to complete work according to deadlines.
Attention to detail, specifically spelling and grammar.
Knowledge of Entrata or similar property management software preferred.
Software Skills:
Intermediate Microsoft Office Suite including Word, Excel, Teams, and others as needed
Hanover offers competitive salaries ($45,000 - $50,000 range for this position), quarterly bonus potential, discounted housing, upward mobility, and a robust benefits program which includes paid time off (vacation, sick, holiday), comprehensive medical, dental, vision, life and disability insurance plans, flexible spending accounts, and 401(k) with company match.
