Headquartered in Ridgefield Park, N. J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the l... more details
Position Summary
Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader, our passion for innovation has been the common thread throughout our history. We’ve grown into one of THE most recognized global brands. We consider ourselves “relentless pioneers” that push boundaries and defy barriers. The company pushes beyond the limits of today’s technology to provide groundbreaking connected experiences across its large portfolio of products and services, including mobile devices, home appliances, home entertainment, 5G networks, and digital displays. As EPA’s ENERGY STAR® Corporate Commitment Partner, SEA is dedicated to making a positive impact on the environment through its eco-conscious products, practices, and operations.
People | Excellence | Change | Integrity | Co-prosperity
Role and Responsibilities
The Senior Director of Channel Operations leads a team with the responsibility for the planning, implementation and ongoing management of Samsung’s portfolio presence across US retail. This includes how the Samsung brand appears in-store, how the indirect sales teams in retail advocate and represent our products and services, and how we maximize our partnerships with US retailers to achieve sellout goals, and drive success and growth.
This leader will work closely with internal stakeholders, as well as retail channel partners to drive brand preference and conversion across 5,500 stores in the US. Responsible for the day-to-day leadership and management of the LOB Channel Operations team within the Retail Division, including fulfillment, maintenance and upkeep, budget, reporting and schedule review. Accountable to both manage and lead change and improvement, and develop a high performing team aligned to the highest standards of planning and execution.
Reports to the SVP, SEA Retail Division, based at our Ridgefield Park, N.J. Headquarters.
Position Objective
- Gain leadership alignment and execute SEA Retail GTM plans within channel partner’s retail stores. Plans will include a variety of initiatives including merchandising, experiential retail, Sales Associate training, sales programs, and engagement.
- Support all product launches and promotional activities, including ONE Launch, and key drive times
- Bring bold and innovative thinking to continuously improve Samsung brand experiences, consumer product engagement, and rep knowledge in the retail environment
- Lead Samsung placement planning to optimize sales for each LOB product category across retail locations
- Uphold Samsung brand standards as you prepare retail merchandising and display plans based on HE category priorities as well as shopper, consumer and retail insights
- Digital content implementation (on device + digital in-store signage)
- Outline the channel training strategy, work with cross-functional partners to develop training plan and field team (MSMs) to execute HE retail training initiatives
- Partners with 3rd Party Labor agencies and field leaders (MSMs) to leverage brand /product campaigns and insights at retail, to provide merchandising implementation and agency management
- Synthesize insights from qualitative and quantitative data points, compare data vs. KPIs and identify optimization opportunities for future launch improvements
- Evangelizing the Samsung LOB vision and mission
- Lead a visible and a high-performing Channel Operations team
Skills and Qualifications
Minimum Qualifications
- A Bachelor's Degree with 12+ years of retail leadership experience, preferably in CE and other fast-moving categories
- Experience in customer experience design, development, and visibility and knowledge of retail tech
- Strong leader with strategic business management skills, who can appropriately shift between tactical and strategic perspectives
- Will need to be results-oriented, seek empowerment, inquisitive, comfortable with ambiguity, and possess versatile communication styles
- Ability to manage and develop teams, work cooperatively with internal business partners locally and globally, and customers; sharing ideas and developing effective solutions in line with brand plans and company mission
- Ability to influence, lead, motivate, and direct the activities cross-functional resources and support groups to attain objectives, establish project schedules, and execute within specified timeline
- Approximately 25% travel expected
Desired Characteristics:
- Constantly curious, leading by example to ensure research, insights, and data analytics drives our understanding of the customer and their needs
- A passionate customer advocate
- Demonstrated experience in executive presentations, story-telling, and sound bites
- Self-starter, high level of energy, motivation and ability to work independently, mobilize teams into action and manage multiple projects with demanding platforms
- Strong leadership presence. Enables success for others through good partnerships and trusted partners. Skilled communicator who influences internal and external senior stakeholders and decision-maker
- Challenges the status quo, never settles and drives, innovates to find a better way
- Humble, proud and creates environments where team members enjoy accountability and fulfillment from working in your team
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At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.
* Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team (855-557-3247) or SEA_Accommodations_Ext@sea.samsung.com for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
