Job Abstract

Key Role:

Apply expertise in human-centered design to rapidly research, design, and prototype new service and digital experiences and lead ethnographic research and contextual design investigations to comprehend behaviors, pain points, needs, and aspirations. Collaborate with clients and interdisciplinary teams to uncover possibilities, define actionable insights, and identify opportunities for furthering the client’s mission. Drive synthesis and insight generation with an emphasis on collaboration and effective group facilitation. Provide systems-level thinking to dissect and interpret the entire ecosystem of a product, service, or system and introduce creative solutions that harmonize people, technology, and business needs. Communicate, envision, and contribute to design deliverables, including ideas, service models, customer journeys, scenarios, personas, system maps, infographics, and artifacts to support a client's mission. Provide human-centered planning to develop new business models and change management approaches, develop strategic roadmaps, define requirements, outline processes, and generate business cases to support workstream objectives. Conduct qualitative and quantitative methods of evaluation and contribute to thought leadership in the fields of service design and design thinking.

Basic Qualifications:

• 7+ years of experience in design strategy and service design

• Experience with design thinking, design research, business design, or customer experience strategy

• Experience with supporting client-facing projects

• Experience with working on an end-to-end service design project

• Experience with using facilitation techniques in different environments

• Experience with ethnographic fieldwork, generative research, and making sense of qualitative and quantitative data

• Experience with creating implementation plans for service and digital solutions

• Experience with client negotiation and setting expectations against real-world limitations

• Ability to obtain a security clearance

• Bachelor’s degree

Additional Qualifications:

• Experience with prototyping, including sketching or using tools, including Adobe InDesign, Photoshop, Illustrator, Omnigraffle, or Visio

• Experience with Illustration work or creative visualization and communication of data from generative research, insights, and findings

• Ability to submit a portfolio

• Master’s degree

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Create Your Career:

Grow With Us

Your growth matters to us—that’s why we offer a variety of ways for you to develop your career. With professional and leadership development opportunities like upskilling programs, tuition reimbursement, mentoring, and firm-sponsored networking, you can chart a unique and fulfilling career path on your own terms.

A Place Where You Belong

Diverse perspectives cultivate collective ingenuity. Booz Allen’s culture of respect, equity, and opportunity means that, here, you are free to bring your whole self to work. With an array of business resource groups and other opportunities for connection, you’ll build your community in no time.

Support Your Well-Being

Our comprehensive benefits package includes wellness programs with HSA contributions, paid holidays, paid parental leave, a generous 401(k) match, and more. With these benefits, plus the option for flexible schedules and remote and hybrid locations, we’ll support you as you pursue a balanced, fulfilling life—at work and at home.

Your Candidate Journey

At Booz Allen, we know our people are what propel us forward, and we value relationships most of all. Here, we’ve compiled a list of resources so you’ll know what to expect as we forge a connection with you during your journey as a candidate with us.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Work Model
Our people-first culture prioritizes the benefits of flexibility and collaboration, whether that happens in person or remotely.

• If this position is listed as remote or hybrid, you’ll periodically work from a Booz Allen or client site facility.
• If this position is listed as onsite, you’ll work with colleagues and clients in person, as needed for the specific role.

EEO Commitment

We’re an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change – no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law.