The Customer Service/ Shipping & Receiving Clerk will be responsible for communicating effectively with customers regarding the inbound and outbound movements of their product. The position involves telephone work as well as electronic communication via fax and email. Typing and computer use is necessary for processing out bound customer orders. The position also involves processing inbound and outbound loads at the shipping and receiving window during times of heavy volume and coverage as neede... more details
Who We Are: USCS is driven to advance, innovate and serve companies seeking the best service, facilities, and logistics in the cold chain. We are employee focused, an equal employment opportunity employer and would love to have you join our team.
2nd Shift: Mon-Fri 3:00pm-11:30pm.
The Job Details: The Customer Service/Shipping & Receiving Clerk will be responsible for communicating effectively with customers regarding the inbound and outbound movements of their product. The position involves telephone work as well as electronic communication via fax and email. Typing and computer use is necessary for processing out bound customer orders. The position also involves processing inbound and outbound loads at the shipping and receiving window during times of heavy volume and coverage as needed. Duties and Responsibilities include the following:
• Provide customers with information regarding their inventory
• Perform shipping and receiving duties
• Maintain professional relationships with the carriers and customers
• Follow all customer requirements and preparation for the shipment of the customers inventory out of the facility
• Check in and out all truck drivers
• Assign Dock Doors
• Ensure all paperwork is filled out properly
• Place driver’s license information and or seal numbers in the system
• Fill out pallet receipts for pallet accounts and/or bill for pallets
• Must report overages, shortages, defective materials or questionable condiments to the department supervisor
• Required to produce accurate inbound paperwork so warehouse can confirm delivery of products
• Notification and/or delivery of incoming product to end user.
• Each receipt must have documentation (Packing Slip etc.) to support computer system entries.
• Requires completion of daily Shipping/Receiving entries in computer system.
• Requires preparation of paper work in system, management of product to be shipped or received.
• Responsible for knowledge of product location within warehouse.
• Confirm all orders are loaded.
• Ensure the driver review bill documentation and confirm the driver has all the correct paperwork for the load with the correct destination.
The Job Specifics:
• Location, Department and Work Hours: Customer Service,
• Reports To: Supervisor
• Travel Amount: N/A
What We Are Looking For:
Education
• High School Diploma or GED
Experience
• 1 - 3 years preferred.
• Excellent communication skills, written and oral.
• Ability to perform but not limited to the following tasks, be familiar with and able to interpret packing slips, enter into the computer the correct information, to acknowledge receipt of the goods into the purchase order and processing database.
Other Abilities You Will Need to Have: The physical demands described below are representative of those required of an individual performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
• Good arithmetic, reading, and typing skills
• Sit and/or stand for extended periods of time
• Be able to see, speak and hear
• Ability to work overtime as needed
• May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.
• Understand and follow verbal instruction, written instruction and company policies.
• A starter that can work independently and coordinate with others
• Follow safety procedures at all times.
• Ability to manage stress and productivity guidelines
The Standard Details:
• Always maintain a professional manner in appearance and communications.
• Participate in staff and/or customer meetings if required.
• Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems.
• Identify and record any issues relating to product, processes and/or quality.
• Initiate, recommend, or provide solutions through appropriate channels.
• Verify the implementation of solutions.
• Follow posted security procedures at all times while in the building.
• Participate in Safety and Educational Training.
What’s In It For You:
A great company with great people. Full-time employees not under contract are offered: 401K and Educational Assistance after 1 year; If elected, Blue Cross Blue Shield after 30 days of service; Company Life Insurance; and a bunch of other great perks.
Things We Need To Mention:
• The above job description may not include all tasks necessary to complete the job.
• Job functions may vary based on area of operation. The job description is a listing of the most common tasks the associate will be required to perform in that job area.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
