As a key member of the CIO leadership team, you will be the single point of accountability for all IT services provided to the Universal Banking organization. This position is also the single point of contact and escalation for the line of business into the Technology organization. Your focus will be on understanding the goals & challenges of the LOB and ensuring technology delivers fit-for-purpose services and solutions. The Universal Banking Product suite provides critical services for Communi... more details
As a key member of the CIO leadership team, you will be the single point of accountability for all IT services provided to the Universal Banking organization. This position is also the single point of contact and escalation for the line of business into the Technology organization. Your focus will be on understanding the goals & challenges of the LOB and ensuring technology delivers fit-for-purpose services and solutions.
The Universal Banking Product suite provides critical services for Community Market core banking, International Baking, Digital Banking, Disaster Recovery Services, ACH, in both a cloud and data center configuration, comprising over $330m in annual revenue.
Your primary focus will be running client-facing technologies supporting the Universal Banking Business lines in a mission-critical 24*7 financial services environment as well as executing several large-scale transformational programs, including (but not limited to):
Partnering with development community to drive product modernization
Expansion of eCommerce Marketplace
Identify and execute efficiency enhancements via low code and process automation
Datacenter rationalization
Risk reduction via improved technical debt and vulnerability mgmt
Responsibilities & Deliverables
Partner with key leaders of Universal Banking to understand their Technology needs and collaboratively develop Technology strategy
Serve as Single Point of Accountability (SPOA) for all IT Services provided to these areas
Serve as Single Point of Contact (SPOC) for IT services and escalations
Track and communicate performance of all IT services delivered, from projects to daily operations
Recommend, deliver and support technologies and services that meet current needs, and evolve strategies to meet future needs
Drive process improvement to support delivery excellence
Assist IT with prioritizing incoming workload and effective utilization of resources assigned to LOB projects
Applies broad industry expertise to drive financial and operational performance
Requires comprehensive understanding of internal and industry standards, as well as of the changing business environment
Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgement
Sets technical / professional standards around which the organization will operate – beyond the function itself
Leads large and complex multiple teams focused on execution of significant operating plans
Leadership complexity is typically characterized by diversity of activities, scale of investment decisions and/or global reach
Develops and executes own strategy to achieve key business objectives
Directs and sets business, technical and operating standards for areas managed
The Required Skills, Knowledge & Experience
Minimum of 10 years’ experience in client/customer facing roles
Strong knowledge of banking industry
Working knowledge of Community Market and International Banking
Strong service delivery, time, project and priority management skills
Experience managing critical and complex customer situations or incidents
Strong mix of technical experience and strategic business acumen
Broad and deep technology and process knowledge and the ability to provide solution leadership for the assigned LOB
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