Job Abstract

Business Overview:

The Public Sector Lockbox business is a 24/7 operational unit which provides a variety of services to government clients to assist them in managing their receivables and important documents.  The functions of this business include Mailroom, Batching, Scanning, Dispatch and Data Entry for a variety of clients – all which occur in a POD or small team environment.  A successful candidate performs departmental support functions.  To ensure all support needs across the production shifts are met, the candidate is expected to have scheduled hours across all four shifts and may need to work holidays and weekends as needed.  Successful candidates must also successfully complete the government-required background check.  Extended hours may be required to complete job requirements. 

Position Overview

This person provides operational support for the Public Sector Lockbox Operations team and management, with the priority focus on the management of access controls.  He/she is the access control owner for more than 500 employees at the Newark, Delaware lockbox in a 24/7 environment, covered by four shifts.  He/she also manages the supply inventories to ensure appropriate on-hand storage and throughput despite volatile volumes.  This person also performs some operational administrative roles.  Each of these functions include confidential and sensitive client and employee information, so the person in this role is expected to maintain a superior level of professional responsibility, sensitivity and confidentiality.  Expanded detail of these functions is below. 

Key Responsibilities

Access Control Management – 50%

• Initiate and maintain physical access controls
  • Confirm access control eligibility based on Treasury Folder clearance
  • Create and activate access badges under strict client (US Government) required security guidelines, including all on-boarding responsibilities
  • Provide appropriate level-based system and entry access within outlined client security guidelines
  • Perform maintenance on all badging records (name changes, reissue and lost etc.)
  • Perform maintenance on all system access records to account for increased job knowledge and rotational functional access (shared folder access, lock-down groups to meet restricted proxy requirements, etc.)
  • Daily, weekly and monthly access control reports per compliance requirements
• Terminate and destroy access controls
  • Deactivate all access controls upon termination notification within strict client security guidelines
  • Execute all termination requirements – destroy badge, remove system and entry access, provide termination notification to compliance manager per security guidelines - all within 24 hours of notification
• Audit participation
  • Maintain exemplary organization of access control documentation to ensure zero audit findings in frequent internal, external, and client audits on access controls.
  • Adhere to all client and internal controls for access control devices, reporting, and documentation
  • Participate in side-by-side auditor process reviews, answering any questions as needed.
• Compliance Support, as needed
  • Assist Compliance Officer with MCA preparation
  • Backup compliance MCA process, including any departmental audits

Inventory Management – 25%

• Maintain constant awareness of critical lockbox supply inventory levels.  Monitor, maintain and order unique, client-specific supplies across multiple vendors for Delaware Lockbox, adjusting for volatile volumes as needed
• Access P2P, MarketPlace, etc. to fulfill all orders – handling quotes, invoices, purchase orders, returns and follow-ups with multiple vendors
• Professionally contact supply vendors for quotes and any necessary follow-up
• Partner with 24/7 operations team members and managers to research and fulfill special order requests for transformation projects, people strategy projects, and other ad-hoc requests.

Other Duties as needed – 25%

• Effectively partner with operational vendors such as CRS, housekeeping, and assorted equipment vendors to ensure contractual obligations are met
• Submit departmental Marketplace and Technology tickets as needed
• Accurately prepare and submit departmental travel and expense reports within required timeframes
• Prepare for frequent client tours and senior management events (site, materials, and meeting space preparation)
• As needed, prepare senior management presentations capturing departmental metrics and analysis.
• Fulfill departmental Reward & Recognition orders as requested
• Assist sister operations sites as needed.  Serve as contingency for sister sites and Delaware administration.
• Support operations team with reporting functions – data entry of error tracking and vendor attendance reporting

Job Qualifications:

• High School diploma or GED required, BS/BA preferred
• U.S. Citizenship or Permanent Residency (green card) is a requirement for this position
• Required to pass an extensive background check that is renewed every 5 years
• 1 – 3 years of relevant, administrative or office manager experience, in lockbox operations environment preferred. 
• Experience with Citi Corporate Expense Management policy, preferred.
• Multi-shift experience preferred.  Schedule flexibility to accommodate  24/7 management coverage needs and off-shift meetings
• Strong interpersonal skills and positive peer engagement experience in a diverse, team environment
• Consistently maintain a pro-active state of mind, with a proven system of follow-up and questioning to ensure procedures are followed according to strict client and Citi requirements.
• Excellent problem-solving skills to promptly and effectively resolve ad-hoc inquiries throughout the day. Proven experience and willingness to own an issue and bring it to completion
• Must have strong attention to detail and solid time management skills
• Exceptional organizational skills
• Demonstrated ability to appropriately respond under pressure and effectively multi-task in a fast paced environment
• Proficient in Windows and all Microsoft Office products, specifically PowerPoint, Excel and Word.
• Excellent written and verbal communication skills across diverse audiences and levels

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Primary Location Full Time Salary Range:

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Anticipated Posting Close Date:

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