The Strategic Corporate Production Manager will be responsible for managing a team of production managers and loan support specialists, focusing on internal departments. They will be the primary point of contact for all internal corporate departments for the resolution of cases and escalations requests. In addition, this team will act as additional support for new and existing branches, and will assist with operational improvements, training, and support as needed. The Strategic Corporate Produc... more details
Description
CrossCountry Mortgage (CCM) is one of the nation’s top 3 retail mortgage lenders with more than 7,000 employees operating nearly 600 branches across all 50 states. We have been recognized nine times on the Inc. 5000 list of America’s fastest-growing private businesses and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
The Strategic Corporate Production Manager will be responsible for managing a team of production managers and loan support specialists, focusing on internal departments. They will be the primary point of contact for all internal corporate departments for the resolution of cases and escalations requests. In addition, this team will act as additional support for new and existing branches, and will assist with operational improvements, training, and support as needed. The Strategic Corporate Production Manager will be actively involved in performing system and procedural testing along with feedback for improvements.
Job Responsibilities:
- Function as a Strategic Work Action Team aligned to various branches, providing targeted operations support, including travel as needed.
- Understand corporate department and assigned branch needs, providing strategic support and develop plans to address those needs.
- Manage, mentor, and develop a team of Loan support and production/pipeline manager(s).
- Participate in one-on-one meetings with branch managers or branch operations managers to improve workflow and resolve issues as needs are identified.
- Monitor and follow up with assigned branches to maintain the proper workflow.
- Ensure each file complies with all corporate and regulatory policies and procedures.
- Develop, review, and recommend overall operational systems and procedures for the mortgage lending function.
- Develop new methods and procedures to increase daily operations efficiency.
- Manage projects for deployment of new systems, procedures, and operations initiatives.
- Work closely with our Operations Initiatives team for workflow and system enhancements.
- Coordinate with Operations, System Administrators, and Technical Team to produce and maintain required business documentation such as knowledge articles and other resource training materials.
- Responsible for system and process review testing to ensure new system enhancements and updates are working as designed.
- Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines.
- Guide and direct employees to assist their professional development.
- Monitor daily, weekly, and monthly production and compliance report for assigned branches providing strategic support.
- Possess a thorough understanding of the CCM file workflow from origination through closing to assist with a broad spectrum of training and support needs.
Qualifications and Skills:
- A minimum of 3 to 5 years’ experience in Operations, Processing, or Underwriting.
- A minimum of 3 to 5 years’ management experience.
- Strategic understanding of the mortgage lending function.
- Experience with Encompass Loan Origination System (LOS) system, a plus.
- Excellent communication; exemplary customer service skills.
- Excellent knowledge of processing, closing, and funding loans in accordance to Investors and Agency guidelines including federal and State required practices.
- Ability to prioritize and meet deadlines.
- Demonstrated ability to adapt to a rapidly changing federal and state regulatory environment.
- Proficient with Microsoft Office Suite.
- Excellent knowledge of FNMA, FHA, GNMA and VA housing loans.
Pay Range:
The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com/
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California consumers.
CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, creed, color, orientation, gender, age, national origin, veteran status, disability status, marital status, sexual orientation, gender identity, or gender expression, or any other protected status in accordance with all applicable federal, state and local laws. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.
