Job Abstract

GENERAL DESCRIPTION OF POSITION
Serves to assign tasks, monitor production goals, provide training for donation attendant associates.
Meets or exceeds individual production and donor customer service objectives and standards
according to established policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Assign tasks, monitor production goals, provide training for donation attendant associates; may
direct community service workers and volunteers on a limited or as needed basis. This duty is
performed daily, about 10% of the time.
2. Receive, sort, process, hang and salvage donated goods according to established standards;
provide donors with an appropriate donation receipt. This duty is performed daily, about 50% of the
time.
3. Adhere to Goodwill safety procedures and policies; report work injuries regardless of severity. This
duty is performed daily, about 10% of the time.
4. Report possible employee actions that could be violations of policies. This duty is performed daily,
about 10% of the time.
5. Attend and participate in regular employee meetings and training. This duty is performed as needed,
about 5% of the time.
6. Maintain a positive work atmosphere by acting and communicating in a manner so that you get
along with customers, clients, co-workers and management. This duty is performed daily, about 5% of
the time.
7. Prepare donated goods for transport. This duty is performed as needed, about 5% of the time.
8. Maintain good housekeeping practices to provide a clean and safe work environment. This duty is
performed daily, about 5% of the time.
9. Perform any other related duties as required or assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty mentioned
satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability
required.
EDUCATION AND EXPERIENCE
Mental alertness and adaptability to office and field area work routines. Equivalent to four years high
school or GED, with particular emphasis during high school in office skills, shop skills, or others, plus
12 to 18 months related experience and/or training, or equivalent combination of education and
experience.
WORKING CONDITIONS
Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as
noise, intermittent standing, walking; and occasional pushing, carrying, or lifting.
ENVIRONMENTAL CONDITIONS
The following work environment characteristics described here are representative of those an
employee encounters while performing essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
While performing the functions of this job, the employee is occasionally exposed to outdoor weather
conditions.The noise level in the work environment is usually moderate.
PHYSICAL ACTIVITIES
The following physical activities described here are representative of those that must be met by an
employee to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions and expectations.
Moderate diversity, moderately physical. Work activities which allow for a moderate amount of diversity
in the performance of tasks which requires somewhat diversified physical demands of the employee.
While performing the functions of this job, the employee is continuously required to stand, walk, use
hands to finger, handle, or feel, reach with hands and arms; regularly required to talk or hear;
frequently required to stoop, kneel, crouch, or crawl; and occasionally required to sit, climb or balance.
The employee must occasionally lift and/or move up to 50 pounds; regularly lift and/or move up to 25
pounds; continuously lift and/or move up to 10 pounds. Specific vision abilities required by this job
include close vision.
ADDITIONAL INFORMATION
Must be able to interact cordially and productively with a diverse group of employees and donors
Must be able to communicate clearly in English
Must be able to work a flexible schedule including weekends, holidays, and evenings.