What you will be doing:Handle high-volume inbound Spanish and English calls with an emphasis on providing world- class service. Interact with customers while expressing empathy, a sense of urgency and assurance that they called the right company to resolve their plumbing issues. Data entry, including customer contact information and other relevant details concerning their plumbing problems. Requirements What you will need to succeed:Bilingual skills (English/ Spanish)Prior call center experience... more details
Bilingual Customer Service Representative
Job LocationsUS-MD-Linthicum
Posted Date19 hours ago(6/12/2024 12:47 PM)
ID
23821
Overview
Join us as a bilingual (English/Spanish) Customer Service Representative. As a member of our call center team, you’ll ensure Roto-Rooter’s customers feel confident and cared for. We’ll do the same for you through generous benefits, continuous training, and career advancement opportunities.
Hiring immediately! Full-time positions.
Top pay and benefits
Responsibilities
What you will be doing:
Handle high-volume inbound Spanish and English calls with an emphasis on providing world- class service.
Interact with customers while expressing empathy, a sense of urgency and assurance that they called the right company to resolve their plumbing issues.
Data entry, including customer contact information and other relevant details concerning their plumbing problems.
Requirements
What you will need to succeed:
Bilingual skills (English/Spanish)
Prior call center experience preferred
Thrive in a team environment with a strong customer service focus
A Working knowledge of Microsoft Word and Excel software programs
Self-starter who is organized and thorough with attention to detail
This job is a great fit for those with banking, insurance company or medical scheduling call center experience
Benefits
At Roto-Rooter we believe that investing in our employees is the best investment we can make. We also care about the health and welfare of our employees and their families. That’s why we are proud of our extensive employee benefit package including:
Medical insurance with a Prescription Drug Card
Accident and Critical Illness Insurance
Dental Insurance
Vision Insurance
Paid Vacation
Paid Training
Life Insurance
Matching 401K Retirement Savings Plan
Tuition Reimbursement
Profit Sharing
Roto-Rooter offers excellent career paths for military veterans and personnel who are planning to transition into new civilian professions. Throughout our 86 years in business, we've learned that service training, and the military structure veterans are used to, are a good fit at our company.
EEO Statement
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.
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