In this role you will be responsible for monitoring, maintaining and testing of Physical Access Control, CCTV, PSIM and Integrated Electronic Systems. This position is maintained at a single on-site work location. Candidates must be flexibility in schedule, neat in appearance, able to communicate professionally with customers and coworkers. Punctuality, attendance, a willingness to learn, and an ability to work well with others are key to success in this role. Essential responsibilities and acti... more details
Position Summary In this role you will be responsible for monitoring, maintaining and testing of Physical Access Control, CCTV, PSIM and Integrated Electronic Systems. This position is maintained at a single on-site work location. Candidates must be flexibility in schedule, neat in appearance, able to communicate professionally with customers and coworkers. Punctuality, attendance, a willingness to learn, and an ability to work well with others are key to success in this role.
Essential responsibilities and activities include but are not limited to:
Manage physical security system support to meet service level agreements.
Analyze physical security system performance and recommend improvements.
Resolve complex system issues for physical security systems and networks.
Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation.
Communicate with customers, manufacturers, vendors, and technical specialists.
Train system users and other system support personnel.
Analyze and modify preventive maintenance checklists for system changes.
Troubleshoot system performance issues and implement corrective actions.
Perform preventive maintenance actions including system back-ups, error log reviews, database size, and integrity checks.
Organize and prepare detailed documentation of system performance, including service request records and analysis.
Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates.
Perform all duties with minimal direct supervision.
Position / Candidate Requirements
U.S. Citizenship required.
0-2 Years of Experience with a Bachelor's Degree in Information Technology, Risk Management, Cybersecurity
4-6 Years of Experience with an Associate's Degree in Information Technology, Risk Management, Cybersecurity
6-8 Years of Experience with a High School Diploma
Desired / Advantageous Qualifications
Secret Security Clearance desired
System administrator experience in performing triage on system problems, resolving the system. problems, analyzing system data to prevent problems, implementing new workstations, and system extensions.
Understanding of Windows patching and vulnerability remediation.
Basic knowledge of Windows active directory hierarchy and implementation.
Desires a basic knowledge of large scale networking, VLANS and routing.
Reliable attendance at customer site during work hours required by customer.
The ability to work flexible shifts that may include occasional nights, weekends and holidays
Security + Certification
Reliable transportation for purposes of getting to and from work.
Certification\Experience in CCure 9000 Access Control System desired.
CASP certification, or CISSP certification.
Certification\Experience in AMAG Access Control System desired.
Certification\Experience in BOSCH BVMS desired.
Microsoft SQL Server Query writing and management experience desired.
Experience troubleshooting and maintaining Microsoft Server (2012, 2016) desired.
Installation and configuration of operating system software (i.e. Win10/ Win Server 2016) experience desired.
Experience programming/administrating Access Control Systems of any type desired.
Experience with installation, troubleshooting, and testing of security electronics equipment desired.
Abilities
Exposure to computer screens for an extended period of time.
Sitting for extended periods of time.
Reach by extending hands or arms in any direction.
Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
Listen to and understand information and ideas presented through spoken words and sentences.
Communicate information and ideas in speaking so others will understand.
Read and understand information and ideas presented in writing.
Apply general rules to specific problems to produce answers that make sense.
Identify and understand the speech of another person.
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