Job Abstract

Work Schedule

Environmental Conditions

Job Description

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.

Responsibilities:

Inventory Management: 

• Stockroom / POU (Point of Use) management, dispensing of product, and direction / coordination of affiliated stockroom activities. 
• Perform on-site program replenishments and disbursements.  
• Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, adjust reorder points as needed, and other functions according to customer requirements. 
• Remove cardboard and trash as needed (detrashing). 

Sourcing/Order Management: 

• Perform order entry, order expediting, customer service call resolution, return goods authorization, processing of backorders. 
• Facilitate vendor and customer interaction, problem resolution, completing 3rd party & agent buys. 

Lab Support

• Cleanroom support
• Spill Kit Management

Essential Functions: 

• Acts as subject matter expert to answer customer and sales representative’s questions and resolve problems.
• Assists with data collection, report generation and site metric development in support of contractual obligations and standard process methodologies.
• Follow well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisor/Manager regarding daily duties.
• Independently makes decisions and applies available resources to meet customer requirements.   
• Analyzes/maintains/reconciles various customer and Thermo Fisher reports to ensure customer and Thermo Fisher requirements are met. 
• Shows strength at gathering, communicating and explaining job or site specific performance metrics. 
• Communicates with supervisor any customer issues or potential problems.   
• Promotes personal growth and development by staying abreast of new policies and enhancements without the presence of site trainer and management team. 
• Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.

• Works effectively with a diverse cross-functional team.
• Embraces Practical Process Improvement (PPI) methodologies 
• Access & apply Thermo Fisher Scientifics’ Intranet and SharePoint document management system. 
• Positively represent Thermo Fisher Scientific at all times throughout customer locations. 
• Performs other duties as assigned. 

Minimum Qualifications:

• Must possess a minimum High School Diploma or GED
• Demonstrated verbal, written and presentation skills
• 1-3 years of progressive relevant experience preferred 
• Displays a high level of confidentiality for both customer and Thermo Fisher Scientific
• Must maintain Thermo Fisher Scientifics’ Four-I Values
• Proven excellence in customer service skills 
• Detail oriented, problem solver, promotes team environment 
• Computer/software skills (i.e. Outlook, Excel, Word, PowerPoint) 
• Must possess a strong desire to serve the customer, and the interpersonal skills to deal with various levels of personnel at the customer site. 
• Must deliver excellent customer service to include maintaining a professional appearance. 
• Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.

Preferred Qualifications:

• Experience in laboratory setting or services.
• Experience in GLP/GMP environment. 
• Experience in a scientific or manufacturing setting.
• IATA/DOT certified.

This position is located in San Diego

Compensation/Benefits

The salary range estimated is $26.00/hr. - $27.00/hr. This position will also be eligible to receive a variable merit increase based on company, team, and/or individual performance results in accordance with company policy. Actual compensation will be confirmed in writing at the time of offer.

We offer a comprehensive Total Rewards package that our US colleagues and their families can count on, which generally includes:

• A choice of national medical and dental plans, and a national vision plan
• A wellness program, and valuable health incentive opportunities for company contributions to a Health Reimbursement Account (HRA) or Health Savings Account (HSA)
• Tax-advantaged savings and spending accounts and commuter benefits
• Employee assistance program
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, short- and long-term disability, and volunteer time off in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount.

At Thermo Fisher Scientific, each one of our 100,000+ extraordinary minds have a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards