The eCommerce Category Merchant is part of a fast-paced, cross-functional team responsible for delivering a best in class eCommerce experience for JOANN. This position is accountable for achieving financial metrics including sales plans, margin, turn, and conversion for designated categories on JOANN.com. In this role the eCommerce Category Merchant will need to bring the instore experience alive on site, though assortment, pricing, marketing and attribution. Understanding of eCommerce fulfillme... more details
SUMMARY
The eCommerce Category Merchant is part of a fast-paced, cross-functional team responsible for delivering a best in class eCommerce experience for JOANN. This position is accountable for achieving financial metrics including sales plans, margin, turn, and conversion for designated categories on JOANN.com. In this role the eCommerce Category Merchant will need to bring the instore experience alive on site, though assortment, pricing, marketing and attribution. Understanding of eCommerce fulfillment methods and thinking customer first is key for this role. This is someone who is motivated by challenges and is both a leader and a doer – able to articulate cross functionally what works online and why. Serves as the ecommerce point person for designated merchandising teams ( DMM, Buyers) to ensure alignment with store strategies while growing online sales, conversion and average ticket and maximizing margin and penetration of ecommerce to total Joann.
PRINCIPAL DUTIES
• Achieves online Financial Metrics for designated categories by recommending online assortment, presentation and fulfillment strategies, including exclusive business opportunities to grow online product offering beyond shared assortment with JOANN stores.
• Develops and executes the online promotional and clearance pricing balancing the omni-channel shopper with the need to drive online sales & profitability. Analyzes data and other information to be reactive and proactive in achieving metrics.
• Translate in-store merchandising strategies into optimal website experiences by leading the online product presentation strategy for assigned categories working cross functionally with site merchandisers and digital content to bring it to life online and increasing product conversion through recommending site placement, cross sells and enhanced selling information.
• Influences featured products, promotions, page sortation, product boosting on the website and within marketing campaigns leading shoppers to the most ideal landing page.
• Monitor key item inventory and partner with inventory team to ensure optimal web fulfillment.
• Understand eCommerce customer behavior through web analytics. Stay current on trends among direct competitors and best-in-class eCommerce sites.
SUPERVISORY RESPONSIBILITIES
• Responsible for the training, development and day to day supervision of an eCommerce Category Merchant Assistant while also influencing cross functional teams leveraging data and competitive landscape patterning.
Education
Minimum: Bachelors Degree
Experience
Minimum: 4+ years retail experience in eCommerce, Merchandising or Marketing with 1+ years in eCommerce, Digital or Omni-Channel
Preferred: Experience with eCommerce software applications (such as Salesforce Commerce Cloud)
This position will be located at:
5555 Darrow Road Hudson, OH 44236
Eligibility for benefits and incentives is dependent upon employment status. JOANN offers the following benefits and incentives to eligible Team Members:
- Medical, Dental and Vision benefit plans
- Company-paid basic, Optional, and Dependent life insurance
- Long-term disability and Company-paid Short-term disability
- Paid Time Off and Sick Time
- Tuition Reimbursement
- Team Member Discount
For more details on benefits and eligibility requirements, Click Here or visit https://joann.myben.site/
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JOANN is an Equal Employment Opportunity Employer. This job summary is intended to be brief and does not list all duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. JOANN is an at-will employer, which means that your employment may be terminated by JOANN or yourself with or without notice or cause unless the at-will arrangement is modified by a written agreement signed by both you and and authorized representative of JOANN.
