Bob Smith BMW is family-owned and operated and ran by two of the best women in business. We are currently seeking an energetic person who is comfortable assisting guests over the phone or online to coordinate their vehicle services. This is an excellent position for recent college graduates, parents returning to the workforce, or anyone looking to start a career in the automotive business. Our goal is to create a positive and productive work environment, allowing us to attract the best people in... more details
Bob Smith BMW is family-owned and operated and ran by two of the best women in business. We are currently seeking an energetic person who is comfortable assisting guests over the phone or online to coordinate their vehicle services. This is an excellent position for recent college graduates, parents returning to the workforce, or anyone looking to start a career in the automotive business. Our goal is to create a positive and productive work environment, allowing us to attract the best people in our market. We pride ourselves on our stellar culture -- you should enjoy coming to work every day.
The Service Coordinator is a specialized, highly trained & skilled member of the Service Client Care Center. The Service Coordinator handles inbound service reservation calls, confirms service reservations, performs outbound follow-up calls for due, overdue service clients, Special Order Parts (SOP) notifications, "we owe" scheduling calls, and any additional outbound calls requested by management.
Bob Smith MINI BMW's #1 goal -- create a healthy & positive work environment, allowing us to attract the best people in our market. We pride ourselves on our stellar culture – you should love coming to work every day.
WE OFFER:
Medical, Dental, Life, Disability, and Cancer Plan
401k
Paid Vacation
Training
Opportunities for growth
The Service Business Development Coordinator (BDC) position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $15.50 and $18.00. The position may also may a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) with an upper limit of $950 per month.
RESPONSIBILITIES:
Responsible for making outbound sold and unsold follow-up calls to recent service department customers
Oversee CRM databases for communication cycles with customers
Educate yourself on the latest service &product offerings, including pricing
Generate appointments and quotes utilizing proactive outbound prospecting and lead activity management to qualify and market to potential customers
Handle all incoming internet email leads and internet phone leads
Be available to respond to email inquiries in a professional, well-spoken manner
Prepared to interact with customers via phone calls every day (similar to call center processes)
Direct customers to product information resources, including those available on the internet
Check email frequently and respond to inquiries immediately.
REQUIREMENTS:
Good verbal and written communication skills.
Able to handle objections over the phone.
Proficient with Microsoft Word, Excel, and Outlook.
Time management, prioritization skills, and the ability to multi-task are required.
Self-motivated and goal-oriented.
Must be willing to submit to a drug screen before employment.
Must have a clean & valid driver's license.
Ability to work weekends.
Present a smile that can be felt over the phone.
Coachable/Trainable. We want someone willing to learn new skills.
Willingness to develop an understanding and adhere to Client Care Center "Policies and Procedures Manual."
Appointment "show percentage": 88% or greater number of "appointments created": within 10% of the group average.
A certain number of "appointments completed": within 10% of the group average.
A "CALLRATER" score of 85.0 or greater after 30 days / 90.0 score after 90 days.
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.