Job Abstract

Pengate Handling Systems is a powerhouse material handling company that provides various warehousing solutions throughout the Northeast United States. We provide top-of-the-line equipment, service, consultation, parts, and training programs to businesses of all sizes throughout PA and NY with over 450+ teammates across these facilities.

With our average tenure being over 10+ years for our employees, Pengate takes care of our people by putting YOU and YOUR FAMILY first and work second.

What’s The Job? We are searching for an Enterprise Software Trainer to join our York, PA team who would be responsible for working in conjunction with business departments in identifying training needs and creating training materials and curriculum, organizing and scheduling training sessions, following up with existing staff to identify changes and improve and enhance existing skillsets, continually learning new tools to keep up with the business training needs for onboarding new staff or retraining existing staff.

What Will I Be Doing? Here are just a few things you can expect to do daily:

• Identifying educational opportunities throughout the company, primarily on the main company software used for maintaining customer information, scheduling work for customers, managing work orders, managing equipment and billing for services. Also, to lesser extent on other applications used throughout the company, as needs are discovered.
• Arranging and hosting training sessions in a multitude of different ways, such as classroom, one-on-one in person, virtual in person or recorded, electronic handout style documentation or any other relevant means of conveying and/or teaching information and application usage.
• Design and facilitate virtual, in-person, and hybrid training.
• Travelling to other locations/offices to provide training up to 1-2 days per week.
• Travelling to other locations/offices for mergers and acquisitions, for more extended periods of time, to provide group trainings possibly up to a couple times per year.
• Researching issues and providing answers to training related questions.
• Working with business departments to develop, write and communicate new or updated processes and procedures.
• Be present onsite at the York PA office with max of 2 days remote work per week, as schedule allows

What Makes Me Qualified?

• Experience designing and facilitating training in an traditional education or corporate setting.
• Broad working knowledge of the Irium software application
• General working knowledge of Service Max, Salesforce and Microsoft Office/365 applications
• Working knowledge of diverse types of software applications and general understanding of the functions of all business departments and how they need and use applications to perform those functions
• Excellent verbal and written communication skills
• Neat, professional appearance
• Attention to detail and accuracy in creation of training materials
• Ability to create training materials in various formats
• Personable and friendly demeanor, exhibiting patience and understanding of all skill and ability levels of staff to be trained
• Ability to adapt to the needs of the audience to impart knowledge of the material being presented

Core Competencies:

Collaboration: teamwork is in our DNA as we break down silos and prioritize cross-functional synergies, while utilizing an innovative, outside-the-box problem-solving approach.

Customer Focus: we have a high sense of urgency to ensure complete customer satisfaction, as it is a critical component of everything we do.

Commitment: consistently providing dedicated effort to guarantee a high-quality work product.

Continuous Improvement: never settling for status quo, always adapting and challenging ourselves to be better than yesterday.

Project Management: The discipline of initiating, planning, executing, controlling, and closing the work of a team to achieve specific goals and meet specific success criteria

Analytical/Problem Solving: Analytical thinking is a critical component of visual thinking that gives one the ability to solve problems quickly and effectively. It involves a methodical step-by-step approach to thinking that allows you to break down complex problems into single and manageable components.

So, What’s in It for Me?

• Employer Paid Basic Health, Dental, and Vision coverage. Additional plans available!

• Monday through Friday schedule, with typical hours between 7am-4pm

• 10 Paid Company Holidays

• Paid Parental Leave

• Progressive Company Culture

• Endless Career Growth

Pengate is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. Any and all human relations decisions will not be based on persons’ race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at recruiting@pengate.com