Responsible for overall office functions, including but not limited to staff supervision, scheduling, and acting as liaison for providers to resolve issues and/or concerns. Maintains patient charts with ongoing documentation. Assist in the billing process. Answers office phones and runs reports as required. Demonstrates knowledge and skills to appropriately communicate and interact with patients, families, and visitors of all ages while being sensitive to their cultural and religious beliefs. De... more details
Job Summary:
Responsible for overall office functions, including but not limited to staff supervision, scheduling, and acting as liaison for providers to resolve issues and/or concerns. Maintains patient charts with ongoing documentation. Assist in the billing process. Answers office phones and runs reports as required. Demonstrates knowledge and skills to appropriately communicate and interact with patients, families, and visitors of all ages while being sensitive to their cultural and religious beliefs. Design and implement office policies, establish standards and procedures, organize operations and procedures, and supervise staff. Conduct regular meetings with staff and providers. Attend weekly mentoring sessions with the director. Review time cards and staff policy adherence. Manage and organize provider schedules. Supervise and evaluate staff performance. Review and submit supply requisitions. Liaise with other practices, organizations, and groups, and nursing home facilities. Maintain and update provider organizational memberships. Handle patient questions, complaints, and billing inquiries to achieve the same or next-day resolution. Communicate with patients using web-based tools. Offer advice regarding financial decisions to protect/collect revenue and adjust patient accounts. Utilize mechanized systems to initiate and complete service orders and handle patient requests. Continually maintain a working knowledge of all clinic products, services, and promotions. Employ conflict management skills when handling staff behavior problems. Gain extensive knowledge in EPIC, including Cadence, Epicare Ambulatory, and PB billing. Maintain all Rural Health Clinic, OSHA, HIPAA, and Compliance guidelines. Compiles and presents monthly administrative reports, including clinic volume, collections, accounts receivable, and provider productivity. Compiles quarterly provider worked relative value units (WRVU), reconciles with individual providers, calculates incentive payments, and presents to Administrator for final approval within fifteen days of contract quarter’s end.
Performance Exceptations:
ï‚· Demonstrates prompt and consistent communication with patients to accurately gather information while maintaining quality patient care and upholding the We Care Philosophy.
ï‚· Demonstrates a working knowledge of office equipment including computers, telephones, fax machines, and copy machines
. ï‚· Demonstrates the ability to work well with others, as well as alone. Must be able to identify and resolve problems as they arise.
ï‚· Demonstrates exceptional organizational skills and completes assigned reports timely and accurate.
ï‚· Demonstrate skills to communicate and interact with patients and families appropriately.
ï‚· Demonstrate ability to respect and maintain confidentiality.
ï‚· Demonstrate ability to work as a team member.
ï‚· Demonstrate strong leadership qualities.
ï‚· Demonstrate strong knowledge of insurance and billing.
ï‚· Demonstrate aptitude with equipment including, but not limited to, Multi-line phone systems, Windows-based computers, Epic software, Kronos, Healthstreams, printers, fax, copier, scanner, calculator, and credit card machines.
ï‚· Demonstrate aptitude with proper telephone etiquette and communication skills. Must be able to enter complete detailed messages into Epic and direct messages to the appropriate employee. Identify messages that need prompt attention versus those messages that can be entered into Epic for a return phone call.
ï‚· Demonstrate attitude with scheduling appointments and maintaining provider/ancillary schedules
. ï‚· Demonstrate aptitude with collections, registration of patient information, and precertification processes.
ï‚· Demonstrate ability to maintain provider/employee schedules, maintain PTO/Sick/FMLA records, counsel/discipline employees, and maintain communication with FGH Administration.
ï‚· Adheres to and promotes the established values of the organization, i.e., We CARE, Language of Caring, safety, compliance standards, and all others.
Qualifications:
Education/Skills
High school diploma or equivalent required.
Work Experience:
Supervisor/Management experience required. Requirements include medical insurance knowledge preferred, computer knowledge, excellent people skills, and experience or training in office procedures in a medical environment preferred.
Mental Demands:
Ability to perform repetitive tasks, cooperate with others, work independently, and demonstrate initiative. Must have excellent communication skills and ability to problem solve.
