The successful candidate administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities possess a general understanding of body treatments and be willing to train in our spa's specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests. WHAT WE EXPECT F... more details
WHAT WE ARE LOOKING FOR:
The successful candidate administers professional massage and body treatments to our guests. They must have a thorough knowledge of numerous massage modalities possess a general understanding of body treatments and be willing to train in our spa's specific massage and body treatment offerings. They must possess excellent communication skills and be able to learn the product and service knowledge necessary to effectively provide wellness solutions to meet the needs of our guests.
WHAT WE EXPECT FROM YOU:
Follow all Spa timeliness standards, to include arriving at least one-half hour prior to the start of each appointment
Greet and complete established procedures for arriving guests by beginning on time for the appointment and completing within the allotted time
Provide consistent professional body treatments in accordance with spa protocols and accepted certification practices
Properly care for equipment and use proper amounts of product to assist with cost controls
Complete end of shift inventory on your cart/area and restock all necessary products; notify management of low stock items
Have complete knowledge and understanding of all services and products while educating and training guests in these areas
Actively promote home care programs, meeting minimum retail sales goals
Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures
Perform prep work and properly clean and restock room as required
Communicate to management all occurrences involving staff or guests in the spa that require attention
Creates and maintains client cards with treatment notes, when appropriate
Actively promote the spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
Handle guests' questions and concerns professionally and courteously
Provide accurate, appropriate and immediate responses to all requests by guests, ensuring complete guest satisfaction
Work efficiently and effectively without direct supervision
Attend, participate in and support training and staff meetings for the spa
Approach all encounters with guests and associates in a friendly service-oriented manner
Follow all safety and security regulations
Maintain the confidentiality of the Hotel, Spa and its guests
Contribute to team/company engagement efforts
Perform other duties as assigned by Manager and/or Supervisor
JOB KNOWLEDGE & SKILLS:
Must be able to stand for 8+ hours at a time
Ability to remain calm and polite in stressful situations
Excellent written and verbal communication skills
Schedule flexibility to include working evenings and weekends
Compute basic arithmetic and mathematical calculations
Organized and detail oriented
Excellent time management skills
Excellent interpersonal skills
Ability to work effectively in stressful, high-pressure situations while maintaining composure and guest satisfaction
1+ year previous Spa experience; preferred in a hotel or related environment
High School diploma or equivalent
Must hold and maintain a MD state massage therapist license and required insurance
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