Responsible for administering and coordinating branch offices within an assigned geographic area; supervising Community Office Managers; ensuring their compliance with organization policies; assisting them in meeting established branch objectives in terms of sales, growth, profitability, etc. as part of the Retail Banking Division's annual operating plan; ensuring the office's compliance with operating policies and procedures and outside regulatory requirements; supervising assigned personnel; communicating with appropriate management and staff personnel; providing periodic reports.
Essential Duties
1. Regular attendance is required and will vary by position. For your specific schedule and hours, please discuss with your supervisor or division head. These hours are determined at the beginning of the year by your supervisor and are submitted to HR on the Budgeted Hours report. Based on need, the Bank does reserve the right to adapt at any point.
a. Participates in the Bank’s business development program and is accountable for performance sales objectives as follows: makes bank business calls to prospective new customers and to current customers to enhance the customer/bank relationship and image; develops new promotional ideas for the market area; develops new individual and business customers in the market area; increases deposit and loan accounts in both number and amount.
b. Identifies lending opportunities and follows through with requests which includes: using sound judgment in making loans; completion of standard loan application; compilation of all decision making data; obtaining appropriate approval for lending decision; closing loan with all compliant loan documentation and collateral support protection; administers office loan portfolio by assisting in the collection of delinquent accounts and communicating collection and recovery activities to customers.
c. Implements strategies to achieve office profitability goals assigned to the office as established in the Community Banking Services Division’s annual operating plan; assists in the development of the annual budget for the office and adheres to budget parameters.
d. Insures that the community office is properly staffed and that the staff is trained to meet customer service needs as well as sales objectives.
e. Makes certain that all office operations are performed in accordance with established bank policies and procedures, either directly or through appropriate supervisor, e.g., office balancing, control of vault cash, etc.
f. Provides for the proper security, maintenance, and cleanliness of the office; supervises the opening and closing of the building and vault; makes necessary provisions for the securing and accounting of negotiable papers.
g. In consultation with the sales staff, establishes specific sales and customer service goals for each sales representative.
h. Makes certain that all customer service personnel are adequately trained both with respect to product knowledge and selling techniques.
i. Insures that all sales and customer service reporting information is provided on a timely basis.
j. Serves as an active member of the office customer service team by performing all of the duties of a Consumer Services Officer and, as such, is held accountable for sales performance. (See Consumer Services Officer Job Description.)
k. Actively participates in the community in a manner that reflects favorably on the bank.
2. Manages the Branch Operations function in order to ensure the efficient and effective operation of all branches as follows:
a. Identifies and implements operational changes which result in improved branch productivity.
b. Responds in a timely manner to all complaints/issues.
c. Identifies training needs and recommends specific training programs.
d. Monitors staffing for branches to ensure appropriate staffing levels in order to ensure effective and efficient operations of branches at all times and optimal service to customers.
e. Monitors branch expenses, identifies ways to increase efficiencies and reduce expenses.
f. Supports new product implementation, develops procedures and operational training.
3. Implements strategies to achieve goals assigned to the department as established in the division's annual operating plan; assists in the development of the annual budget for the office and adheres to budget parameters.
4. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the work place.
5. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements; ensures that the department and all personnel adhere to the same.
6. Directly supervises assigned personnel as follows:
a. Assists in the selection of new personnel as appropriate.
b. Makes provisions for the proper orientation and training of new personnel.
c. Reviews employee performance throughout the initial review period and on a regularly scheduled basis thereafter.
d. Keeps personnel informed of pertinent policies and procedures affecting the division and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.
7. Complies with, and insures that the office and all personnel adhere to, established operating policies and procedures; cooperates with, participates in, and supports the bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Equal Credit Opportunity Act, etc.
8. Organizes the work and activities of the Community Office in order to achieve established goals; monitors the efficiency and performance of the office versus established standards.
9. Communicates with Community Office Managers and appropriate staff personnel in order to integrate goals and activities.
10. Provides periodic reports to the Director of Retail Delivery and other groups as required throughout the Bank.
