Job Abstract

Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Application Support Specialist (Onsite)

Tapestry Solutions, A Boeing Company, comes with over 30 years of industry experience designing, implementing, training, and supporting logistics information systems. A career with the Tapestry Solutions team brings the best of both worlds:  access to the incredible depth of resources and opportunities of Boeing while working in a company having a small business, family-oriented culture.

We have over 500 employees worldwide supporting our customers with high-quality, innovative, and cost-effective information technology and business intelligence solutions. Tapestry Solutions supports 85 defense, commercial and government customers from over 50 US locations and nine countries.

Tapestry Solutions, a part of Boeing Global Services BGS, is seeking a Application Support Specialist in Jacksonville, FL. The successful candidate in this role you will be tasked with supporting our world-leading software solutions targeted to support our sustainment solutions at Boeing’s MRO (Maintenance, Repair, and Overhaul facility) in Jacksonville, our Digital Showcase for an MRO. This role requires an individual to work with cross functional teams supporting both Technicians as well as the applications being used. You will need to be able to troubleshoot a variety of users reported issues, provide training when necessary, and provide reporting to both the users as well as other internal teams. Being passionate about solving complex real-world problems leveraging the use our technologies. You will want to work directly with end users understanding their business and using technology to solve their problems and improve efficiency—delivering solutions that the clients truly benefit from. Problem solving gets you excited, especially together with others, working tightly in a team with the users. Collaboration and communication are your strengths.

Position Responsibilities:

• Must be customer service oriented/focused
• Must possess the ability to speak in front of large crowds and to all levels of Boeing personnel       
• Responsible for possessing an in-depth knowledge of current GOLDesp MRO capabilities
• Responsible for having at minimum a high level knowledge of all GOLDesp capabilities
• Attend Tier 1 & Tier 2 Program Meetings or any ad-hoc meetings as required/requested.
• Field Questions/concerns from customers/users.
• Provide Over the Shoulder Training (OJT)
• Perform periodic walk throughs of all areas (Be Visible)
• Provide feedback to any and all program/site representatives on uses of GOLDesp
• Work closely with Level 1 site/program SME’s, Core Functional SME’s and Boeing Account Manager to provide support pertaining to GOLDesp
• Assist the site in testing system upgrades and regression testing as requested
• Gain an Understanding of Boeing Ticketing/Help needed processes
• Support programs and functions with LEAN events pertaining to GOLDesp
• Support program(s) processes from a technical prospective as it relates to GOLDesp
• Facilitate/Assist in scheduled GOLDesp training sessions as requested
• Gain a High-level understanding of all program(s) process flows.
• Assist in troubleshooting of customer issues and determine root cause (process, training, software defect etc.)

This position is expected to be 100% onsite.  The selected candidate will be required to work onsite at one of the listed location options.

We will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• Working and in-depth knowledge of current GOLDesp MRO capabilities
• Experience in maintenance (Organization, Intermediate, Depot, Component Levels), supply/logistics, and/or property management
• Good team player with excellent analytical and reasoning skills, dynamic thinker, and a positive attitude
• Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities
• Ability to travel overnight up to 25%

Preferred Qualifications (Desired Skills/Experience):

• Deep knowledge of at least one GOLDesp functional module (Material, Maintenance, Assets, etc.) and high-level knowledge of all GOLDesp functional modules
• Knowledge of Boeing MRO’s or MRO systems is a plus

Typical Education & Experience:

Education/experience typically acquired through advanced technical education (e.g. Bachelor) and typically 9 or more years' related work experience or an equivalent combination of technical education and experience (e.g. PhD+4 years' related work experience, Master+7 years' related work experience, 13 years' related work experience, etc.).

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Drug Free Workplace:

We are a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

General:

We strive to deliver a total rewards package that will attract, engage and retain the top talent.  Elements of this package include competitive base pay and variable compensation opportunities. 

We also provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work.  

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location and date of hire.

Pay is based upon candidate experience and qualification, as well as market and business considerations.  Summary base pay range $102,000 – $124,500

Applications for this position will be accepted until July 26th, 2024.

Shift Work Statement:

This position is for 1st shift. Availability to be on-call for critical, production down issues is also required.

Export Control Requirements: Not an export control position

Equal Opportunity Employer:

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.