To create great first and last impressions for members and guests utilizing or inquiring about spa, and to control access to the spa. Answer incoming telephone calls promptly and handle them professionally. Be aggressively hospitable to members and guests as they enter and exit the spa, and use names at every opportunity. Promote and handle the sale of spa products and services. Enforce all club policies relating to the spa. Operate the appointment book system, and assist the Spa Manager and oth... more details
Leisure Sports Spa Department
Job Description
SPA RECEPTION
MISSION
To create great first and last impressions for members and guests utilizing or inquiring about spa, and to control access to the spa. Answer incoming telephone calls promptly and handle them professionally. Be aggressively hospitable to members and guests as they enter and exit the spa, and use names at every opportunity. Promote and handle the sale of spa products and services. Enforce all club policies relating to the spa. Operate the appointment book system, and assist the Spa Manager and other staff in administrative duties and projects as requested. Stay informed of current specials and marketing promotions.
REPORTS TO
Spa Manager
DRIVERS of SUCCESS
Personable, Friendly Demeanor
Customer Service Obsession
Team Player, Leadership Skills
Professionalism, Responsibility
Enthusiasm, Achievement Orientation
Communication and Selling Skills
PRIMARY RESPONSIBILITIES
Enthusiastically greet members and guests as they enter the spa; smile and use names often
Set or confirm appointments; notify staff of client’s arrival
Offer a parting wish to all members and guests as they exit the spa
Handle spa appointments and cancellations accurately; be sure service staff is notified of any same-day changes
Handle point of sale transactions for products and services; properly collect and record fees and charges
Promote the spa products and services; assist clients through suggestive selling and serve as a resource for those with questions about spa services and products
Keep the spa desk, lobby area and retail area neat, clean and uncluttered
Know and understand all Member Service and Facility Walkthrough and Core Value Quick Check standards as they apply to the spa; ensure they are followed
Answer all incoming telephone calls; forward calls professionally and efficiently; take accurate messages as needed
Promote club events and programs to clients as they check in or out
Assist with administrative duties such as mailings, telephone campaigns, etc.
Check the changing rooms periodically to ensure an adequate supply of towels, robes, toiletry amenities, etc.
Other responsibilities or projects as assigned by the Spa Manager
ESSENTIAL PHYSICAL REQUIREMENTS
Qualified candidates, with or without reasonable accommodations, must be able to:
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