Represents administrative staff and oversees the operations of the hospital after hours, on weekends, and on holidays.
ACCOUNTABILITIES
*All duties listed below are essential unless noted otherwise*
1. Applies the knowledge and skills necessary to obtain the care appropriate to the age of the patient/clients served (i.e.: infant, pediatric, adolescent, adult, and geriatric).
2. Oversees the operation of the Hospital during assigned shifts and ensures the provision of safe, cost-effective, goal-directed, patient-centered care.
3. Serves as a liaison with patients, families, physicians, and outside agencies. Communicates effectively, using a variety of methods, with patients, physicians and all others involved in the care of the patient and the hospital environment.
4. Assists physicians and staff and demonstrates sensitivity to patients and families as needed in times of stress or crisis. Participates in customer and employee survey processes to assist with improving satisfaction.
5. Coordinates patient admissions and arranges emergency operations and other services.
6. Assures access of all necessary supplies, medications, equipment, and records after hours, necessary for patient care.
7. Ensures appropriate staffing levels in Departments and utilizes guidelines to determine department needs. Adjusts personnel assignments and work schedules based on staffing requirements for the shift of duty.
8. Performs other job duties as assigned.
9. Leadership & Professionalism:
a. Influences the behavior of individuals or groups of individuals within their environment in a way that will facilitate the establishment and acquisition/achievement of shared goals. Demonstrates accountability for the delivery of standard-based nursing care consistent with the core values, mission, philosophy, and policies of ProMedica.
b. Integrates leadership skills of systems thinking, communication, and facilitating change in meetings patients’ needs.
c. Demonstrates ability to effectively participate in inter-professional teams; models effective communication and promotes cooperative behaviors.
d. Participates in the change process to improve patient care, the work environment, and patient and staff satisfaction.
e. Communication, teamwork, and collaboration.
f. Interact effectively with patient and families and within nursing and inter-professional teams to foster open communication, mutual respect, and shared decision-making to achieve quality patient care and positive health outcomes, and to enhance patient, physician, and staff satisfaction.
g. Functions as the coordinator of patient flow, staffing, crisis management
h. Act with integrity, consistency, and respect for differing views.
i. Function completely within own scope of practice as member of the health care team; initiate requests for help when appropriate.
j. Collaborates with the Administrator on Call and/or the Chief Nursing Officer to ensure a safe, healthy environment for patients, families, staff, and physicians.
k. Remains current in practical knowledge of all regulatory and hospital guidelines, policies, and procedures. Responsible for updating department policies and procedures and Joint Commission readiness.
l. Initiates and actively participates as a change agent to improve the work environment,
work process, or patient care including coaching, mentoring, and discipline process.
