Job Title: Health & Social Services (HSS) Program Manager – Permanent Supportive Housing
Grade: M1
FLSA Status: Exempt
Department: Health & Social Services
Assignment Category: Regular, Full-Time
Location: Varies
Reports to: VP of Health & Social Services
Who We Are:Established in 1970, Serving Seniors helps San Diego County’s low-income seniors overcome poverty through whole-person, wraparound support including meals, housing, health and social services, and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego is unlike any other senior center in the nation. Bringing together a range of supportive services under one roof, the Senior Wellness Center operates 365 days a year and offers two floors of integrated care, including health and social services, housing navigation, enrichment activities, lifelong learning, a Cyber Café and linkage to over 25 onsite direct service partners, including a senior dental center. Last fiscal year, we provided over 1,400,000 meals and coordinated services to 6,800 older adults.
Our Mission: Helping seniors in poverty live healthy and fulfilling lives.
Our Vision: All seniors, regardless of income, are able to thrive, engage in their communities, lead purposeful lives, and have a place they call home.
Our Core Values:Advocacy - Acknowledging and supporting the needs of older adults at the individual, community, and policy-level.Person-Centered - Seeing the whole person, providing coordinated support, and treating all with dignity and respect.Integrity – Representing the values of honesty, trust, and transparency within our community.Compassion & Empathy – Approaching our work with a heartfelt desire to better understand and serve.Impact – Measuring and evaluating programs to ensure that for every dollar invested, there is a positive impact in the lives of those we serve.Inclusive – Promoting an environment that nurtures differences and allows individuals to be their entire, authentic selves.Top Workplace Award RecipientServing Seniors has received the San Diego Union-Tribune’s Top Workplaces Award nine out of the ten years the awards program has taken place, and most recently for four years in a row from 2019-2022.
Why our current employees enjoy working for us:
- We offer a comprehensive benefits package.
- Serving Seniors pays 100% of employee’s medical & dental coverage (for employees who qualify for benefits).
- We offer paid holidays and paid time off to all employees.
- We offer a floating holiday to all employees.
- We offer up to a 3% match on 403(b) retirement plans, to all employees.
- We’ve been voted a best place to work for over three years in San Diego.
- We are a stable company with over 50 years of experience.
Job Purpose
The Health & Social Services (HSS) Program Manager – Permanent Supportive Housing will be responsible for the following core functions: provide day-to-day PSH operations, oversight, and programming to promote housing retention and/or implement eviction prevention services as needed for older adults, including those who have experienced homelessness; provide leadership, supervision, and professional development to program staff; oversee successful execution of site-specific PSH programs and initiatives, and the delivery of general support services; works independently and collaboratively with the San Diego Housing Commission; develop and track program goals, consistent with best practices and adhering to organizational and contractual expectations; create and maintain relationships with older adult community, as well as internal and external partners of Serving Seniors.
Additionally, this role will regularly collaborate with the VP of Health & Social Services and other HSS Program Managers to ensure effective alignment of goals and objectives for the HSS Department.
Job Duties and Responsibilities
· Provides leadership and oversight for the entire PSH team.
· Ensures PSH program is meeting or exceeding all contract requirements and following all policies and procedures related to the PSH programming.
· Directly supervises two case managers and one Housing Specialist.
· Leads the recruiting, hiring, onboarding, and training of new program staff.
· Develops and monitors tracking systems to allow for accurate data collection and reporting and review applicable databases for data quality and completeness.
· Provides oversight of case management services to address and resolve client issues.
· Ensures case management staff utilize the key principles of Housing First, Harm Reduction, Motivational Interviewing, and Trauma Informed Care in all client interactions.
· Acts as a liaison with landlord, other community organizations and referral partners.
· Helps case managers successfully identify goals to meet client needs by providing information and access to diverse services.
· Assists with the provision of stable housing, development of individual service plans and facilitates linkages to appropriate community-based services.
· Performs direct case management on an as-needed basis to fulfill contractual obligations or help grow provided services.
· Displays proficiency in HMIS (Homeless Management Information System) documentation and generates all necessary reports.
· Displays outstanding organization, time management, and critical thinking skills, and the ability to follow through on projects and meet deadlines.
· Maintains in-depth knowledge of services and programs offered at Serving Seniors, in collaboration with community partners and other community-based resources relating to the older adult population.
· Develops and maintains both internal and external relationships that will benefit the HSS team and our clients such as San Diego Housing Commission, Corporation for Supportive Housing, San Diego Housing Federation, housing developers, community leaders, funders, property managers and others.
· Serves as an “external face” of Serving Seniors, meeting with potential community partners, crafting proposals and reviewing contracts.
· Demonstrates commitment to the values, vision, and mission of Serving Seniors
· Maintains a sense of professionalism, diplomacy, and integrity in the face of adverse situations.
· Performs other duties as assigned.
Required Qualifications
Bachelor’s degree preferred or equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job; may require degree in specialized field, e.g., social work.
· 4+ years of relevant experience
· 1+ year of previous management experience
· Advanced knowledge of best practices in ending homelessness, housing first principles, housing focused programming, harm reduction strategies, trauma informed care, and motivational interviewing
· Experience working with older adults is highly desirable
· Bilingual Spanish preferred
Preferred Skills
· Demonstrates integrity, honesty, a sense of responsibility, ability to use good judgment and maintain confidentiality.
· Proven track record of successfully working independently and collaboratively as part of a team-based approach to work.
· Ability to set priorities to meet deadlines and objectives.
· Excellent analytical, verbal, and written communication skills; ability to establish rapport.
· Ability to think critically, solve problems creatively, and effectively assist clients in difficult situations.
· Possesses excellent organizational skills.
· Ability to work with challenging individuals and provide positive outcomes.
· A positive attitude, desire to learn and grow, and aspirations to lead.
· On-going effective performance management of a team.
· Transparent expectation-setting with colleagues and collaborators.
· Strongly defined sense of professional boundaries.
· High level of proficiency in web-based systems, Microsoft Office, and other client Record Management systems.
Physical Demands and Work Environment
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation. While performing this job, the employee is regularly required to remain stationary for extended periods whilst meeting with clients and is regularly exposed to normal risks of working in an office environment.
Pay: $75,000 Annual Salary
This employer is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law
