Job Abstract

Performs general receptionist, registration, and billing duties in physician office setting. Responsible for the medical and wellness reception, registration, scheduling, guest check-in and check-out, and retail sales. This includes greeting all guests, answering phone calls, assisting guests with questions regarding services and products, booking appointments, and charging for services performed.


Principal Accountabilities:
1. Knows and greet guests by name in person and when responding to phone calls and voicemails

2. Monitor phones, register clients, schedules appointments, performs guest check-ins and check-outs, coordinates client appointments and handles complex scheduling needs

3. Proficiently completes registration and check-in for appointments including insurance verification, copay collection and completing of necessary intake forms and documentation.

4. Demonstrates a thorough and accurate knowledge of all necessary software essential to the position

5. Properly opens and closes each shift when required according to the Policies and Procedures

6. Maintains thorough knowledge of retail products and actively promotes retail sales

7. Helps stock inventory for retail sale; ensures that the work and retail areas are clean, safe, and well-maintained.

8. Performs other duties as assigned by the management team