A Day in the Life: The Vehicle Control Representative (VCR) ensures timely resolution to overdue rental contracts by determining, proposing, and executing an appropriate and timely resolution for each customer. The salary for this position is $20.00 per hour. What You’ll Do: Review and resolve overdue rental files in a timely manner within established guidelines. Document contract and vehicle information within appropriate systems, including vehicle location(s), conversations, and research. Rese... more details
A Day in the Life:
The Vehicle Control Representative (VCR) ensures timely resolution to overdue rental contracts by determining, proposing, and executing an appropriate and timely resolution for each customer.
The salary for this position is $20.00 per hour.
What You’ll Do:
Review and resolve overdue rental files in a timely manner within established guidelines.
Document contract and vehicle information within appropriate systems, including vehicle location(s), conversations, and research.
Research renter status, including contact methods.
Contact renter through phone and written communication (text, email, letters, etc).
Prepare file for theft process, including researching, and completing checklist. Ensure all steps are completed before moving file to theft team to finalize.
Work with Locations and Corporate Security to resolve contracts.
Assign vehicles to vendors, as appropriate.
Other responsibilities and projects as assigned.
What We’re Looking For:
Experience in customer service, collections, or a call center environment
Previous Car Rental experience, preferred
Moderate efficiency in MS Office, including Excel, Word, and Outlook
Ability to learns and achieve proficiency in new software applications
Excellent verbal and written communication skills
Ability to work independently
Demonstrated attention to detail
Bilingual is a plus
Excellent organization, time management, investigation, and analytical skills
What You’ll Get:
Up to 40% off the base rate of any standard Hertz rental
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
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