Responsible for quickly answering high volume of incoming phone calls and transferring to the appropriate destination for support. Provides excellent customer service by maintaining professional and clear communication with internal and external customers. RESPONSIBILITIES Answer high volume of incoming phone calls and determine caller's needs in order route to the appropriate destination Adhere to all processes and talk tracks Communicate clearly and professionally with internal and external cu... more details
Job Details
Entry
Multiple: Grapevine, TX - Oklahoma City, OK
Full Time
High School/GED
None
Administration
Description
Responsible for quickly answering high volume of incoming phone calls and transferring to the appropriate destination for support. Provides excellent customer service by maintaining professional and clear communication with internal and external customers.
RESPONSIBILITIES
Answer high volume of incoming phone calls and determine caller's needs in order route to the appropriate destination
Adhere to all processes and talk tracks
Communicate clearly and professionally with internal and external customers
Take messages and document call back requests as needed
Alert leadership of any customer issues or common concerns
Handle difficult external and internal customers effectively and professionally
Perform additional project work as assigned by leadership
Qualifications
Education/Certification:
High School graduate
PREFERRED QUALIFICATIONS
Experience:
Prior experience with a multiline phone system
Skills/Abilities:
Excellent verbal communication skills
Strong customer service skills
Ability to multi-task in a fast-paced environment
Good telephone skills
Well organized
Cooperative and willing to work with others
Customer friendly attitude
Paycom is an equal opportunity employer and prohibits discrimination and harassment of any kind. Paycom makes employment decisions on the basis of business needs, job requirements, individual qualifications and merit. Paycom wants to have the best available people in every job. Therefore, Paycom does not permit its employees to harass, discriminate or retaliate against other employees or applicants because of race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status or any other consideration made unlawful by applicable laws. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment. The Human Resources Department has overall responsibility for this policy and maintains reporting and monitoring procedures. Any questions or concerns should be referred to the Human Resources Department. ****To learn more about Paycom's affirmative action policy, equal employment opportunity, or to request an accommodation - Click on the link to find more information: paycom.com/careers/eeoc
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