Proficient in providing support to Senior Executives, including Owners, CE - Os, Senior VI - Ps, and Presidents. Offer comprehensive leadership guidance for direct customer support aimed at Executive-level clientele. Lead and deliver direct support to Senior Executives and Leadership across departments. Under minimal supervision, provide technical support and mentorship to Junior Technicians for the installation, repair, and preventative maintenance of personal computers and related systems, inc... more details
General Atomics (GA), and its affiliated companies, is one of the world’s leading resources for high-technology systems development ranging from the nuclear fuel cycle to remotely piloted aircraft, airborne sensors, and advanced electric, electronic, wireless and laser technologies.
Under general supervision, this role entails providing onsite field support and deskside assistance, including end-user device installations, relocations, additions, changes (IMACS), and decommissions. Offer technical support for both hardware and software, encompassing endpoint peripheral devices, as well as resolving Incidents and Service Requests from end users and various escalation groups. Conduct routine software application installations, troubleshooting, and hardware upgrades. Also, offer support to Senior Leadership as required.
DUTIES AND RESPONSIBILITIES:
Proficient in providing support to Senior Executives, including Owners, CEOs, Senior VIPs, and Presidents.
Offer comprehensive leadership guidance for direct customer support aimed at Executive-level clientele.
Lead and deliver direct support to Senior Executives and Leadership across departments.
Under minimal supervision, provide technical support and mentorship to Junior Technicians for the installation, repair, and preventative maintenance of personal computers and related systems, including various peripheral devices.
Execute and provide guidance for intricate installations, upgrades, and backups of software and hardware applications.
Employ discernment and initiative in troubleshooting software and hardware failures, as well as diagnosing network issues related to personal computers.
Provide technical information, prioritize tasks, and determine appropriate action for requests from all levels of employees and vendors, exercising judgment and initiative.
Offer user training and direction to less experienced technical staff as necessary.
Perform installations, repairs, and preventive maintenance on various new and/or complex personal computers and peripheral devices.
Conduct setup and testing of complex personal computer systems, peripherals, and software.
Deliver general hardware and software support for users, including user training and assistance for those encountering difficulties with personal computers, peripherals, or software.
Employ various methods and techniques to analyze, test, and diagnose failed equipment and software, coordinating repairs accordingly.
Identify and address network issues, collaborating with vendors to resolve hardware/software issues and potentially reviewing and recommending new hardware and software.
Collaborate with the Service Desk to provide direct guidance on occasional issues.
Utilize a vehicle for hardware and software pickup or delivery as needed.
Adhere to all laws, regulations, and applicable obligations during business operations on behalf of the Company.
Ensure work is conducted safely in accordance with established operating procedures and practices.
Fulfill any other duties as assigned or required.
We recognize and appreciate the value and contributions of individuals with diverse backgrounds and experiences and welcome all qualified individuals to apply.
Typically requires an Associate's degree with an emphasis in information technology, or a related discipline, along with six or more years of progressive personal computer technical experience in an Information Technology department. May substitute a certificate in information technology from a recognized organization and equivalent experience in lieu of education.
Highly prefer candidates with experience in Linux and Mac systems.
Proficiency in departmental policies and procedures is essential, along with a thorough understanding of current personal computer technologies, operating systems, and associated peripherals.
Candidates must exhibit a customer-centric approach and demonstrate the ability to troubleshoot complex technical issues, exercise judgment and initiative in resolving situations, provide recommendations, communicate effectively with individuals at all levels including senior management, interpret and convey complex information, and establish priorities.
Contribute to and participate in the implementation of innovative practices within the team, such as the automation of manual processes.
A valid driver's license is a prerequisite.
Must have the ability to work extended hours as needed.
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