A Day in the Life: The Senior Account Representative will assist in new hire training and providing support to the Replacement Accounts Manager, Supervisor, and/or Administrator. The Senior Account Representative requires flexibility in providing back-up support for other Senior and Replacement Accounts Representatives and the handling of special projects as assigned by the Manager. If you enjoy teamwork, this role is for you! This is a challenging, rewarding insurance replacement position with ... more details
A Day in the Life:
The Senior Account Representative will assist in new hire training and providing support to the Replacement Accounts Manager, Supervisor, and/or Administrator. The Senior Account Representative requires flexibility in providing back-up support for other Senior and Replacement Accounts Representatives and the handling of special projects as assigned by the Manager. If you enjoy teamwork, this role is for you! This is a challenging, rewarding insurance replacement position with opportunities for additional learning and growth!
We expect the starting salary to be around $19.00 per hour
What You’ll Do:
Train new Replacement Accounts employees and existing employees on their job functions.
Act as a backup for Replacement Accounts Representatives when assistance is needed with their workloads.
Complete and distribute reports as needed.
Assist co-workers in upskilling and coaching as needed.
Report any system issues to Replacement Accounts Manager, Supervisor, or Administrator.
Assist Replacement Accounts Representatives, Branches, Insurance Replacement Adjusters and Sales with any issues that need special attention.
Develop a working knowledge of insurance accounts and/or assisted support accounts.
Lead team huddles.
Special projects as assigned by Replacement Accounts Manager, Supervisor, or Administrator.
Conduct rental contract quality audits on assigned Account Representatives.
What We’re Looking For:
Preferred Associates Degree or higher
Account Representative or account management experience with a minimum of 6 months in an account representative role.
Demonstrate the ability to work well with others
Strong understanding of the insurance replacement business
Working knowledge of Microsoft Office (emphasis Excel and Word)
Experience with frequently used Hertz systems such as HIRMS, HLES, HIRS, EDICAR, GAR and DASH
Well-developed oral and written communication skills
Well-developed organizational and problem-solving skills
Ability to work in a changing environment
Strong commitment to customer service
Ability to collaborate with internal and external stakeholders across multiple functions and locations
Results driven, ability to make decisions and help solve problems
Ability to work under minimal supervision with a goal-oriented mindset.
Ability to see the big picture and leverage critical thinking and decision-making skills.
Courageous leadership and accountability.
What You’ll Get:
Up to 40% off the base rate of any standard Hertz Rental??
Paid Time Off
Medical, Dental & Vision plan options
Retirement programs, including 401(k) employer matching
Paid Parental Leave & Adoption Assistance
Employee Assistance Program for employees & family
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