Contact new and existing customers to discuss current sales promotions. Respond to inbound phone calls and internet inquiries to develop customer trust and establish follows-up with sales appointments. Respond quickly to internet, phone and live chat inquiries using email, scripts and templates. Provide customers with initial product information and direct them to the appropriate dealership resources. Present initial financing options based on customer needs. Follow up with leads that are n... more details
At Feldman Automotive & Mark Wahlberg Automotive, we are looking for talented, dedicated individuals with drive. Our rapid growth and fast-paced environment make this an exciting workplace. With dealerships now across Michigan and Ohio, opportunities for advancement are limitless. We focus on professional growth and rewarding highly motivated employees because happy employees lead to happier customers. If you are ready to advance your career, come join our team!
Core Values
Honesty and Integrity
Respectful
Fanatical attention to detail
Team Player
Fun & Enthusiastic
Benefits
Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance
Paid Time Off and 401k with Company match
Paid training and real career growth
Competitive compensation package
Employee discounts on Vehicle Purchase, Parts, Service and More!
Responsibilities
Contact new and existing customers to discuss current sales promotions
Respond to inbound phone calls and internet inquiries to develop customer trust and establish follows-up with sales appointments
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
Provide customers with initial product information and direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Follow up with leads that are not ready to make an appointment or no-show
Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management
Utilize CRM tracking system daily
Qualifications
At least one previous role based in customer service experience
Excellent teammate with collaborative attitude and eagerness to improve
Prompt and courteous demeanor
Positive and hardworking personality
Strong computer skills
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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