Job Abstract

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer constantly shifting market challenges and deliver impactful results for our customers. Our commitment to attracting and retaining a talented, diverse, and engaged team creates a collaborative environment that openly celebrates all cultures and affords personal and professional growth opportunities. Learn more at www.verint.com.

Overview of Job Function:

Responsible for the strategic direction, alignment, design and oversight of all benefit plans, immigration & relocation programs and employee HR compliance resources for US, Canada, Mexico and Brazil employees.

Principal Duties and Essential Responsibilities:

• Direct the development, implementation and ongoing analysis of the health benefits strategy – including plan design, pricing strategy, administration, compliance, communications, implementation and evaluation.
• Lead annual renewal and open enrollment processes, including obtaining and analyzing benchmark data and utilization data, identifying trends, preparing recommendations with impact assessments for senior leadership, creating content for employee information sessions and communications, and communicating & testing benefits administration system requirements for execution.
• Responsible for ensuring benefits programs continue to meet employee needs, comply with legal requirements, are cost effective and consistent with the company’s total rewards philosophy.
• Maintain a wellness strategy that nurtures a culture of health with an emphasis on preventive care.
• Monitor benefits programs to ensure compliance with internal guidelines and regulatory requirements, adjusting plans and programs as needed.
• Partner with Engagement Team to vet content for the monthly newsletter (The HR Compass) and deliver robust content and resources covering the four pillars.
• Responsible for all aspects of leave management, 401(k), tuition reimbursement, paid time off, annual holiday schedules and worker’s compensation.
• Complete side-by-side assessments and provide guidance as part of the diligence process for mergers and acquisitions.
• Responsible for preparing annual budgets, approving all department expenses and tracking actual expenses against budget.
• Responsible for overseeing all annual compliance processes, including nondiscrimination testing, 401(k) 5500 and annual audit, health & welfare 5500, PCORI filing, Brazil Profit Sharing Plan negotiations, xxx
• Conduct regular meetings with brokers and account managers across plans to address issues, discuss trends & best practice, utilization and opportunities for improvement.
• Responsible for ensuring internal compliance poster site is current and contains all required federal, state & local compliance notices for employees in 48 states.
• Maintain employee handbooks for US, Canada, Brazil and Mexico.
• Oversee all vendor relationships and partner with procurement and legal team to execute contracts with new vendors, as needed.
• Set and communicate company strategy and policies for immigration sponsorship, provide input on complex cases and review individual cases regularly to ensure consistency and conformity with company policies. Attend regular monthly meetings with immigration counsel to review latest legal updates, trends and case highlights/movement.
• Effectively manage a team of two senior benefits analysts and one immigration specialist.

Minimum Requirements:

• Bachelor’s degree or equivalent experience in business administration, healthcare, human resources or a related field, or equivalent work experience.
• 10 years of experience in leading Benefits and 401K Administration for large corporations.
• 5 years of HR/Benefits leadership experience, in a self-insured company.
• 8 years of progressive people leadership experience including coaching, development/training, performance management and driving engagement.
• Strong vendor management and selection experience.
• Strong relationships with brokers and supporting vendors.
• Strong analytical skills with ability to present results in a clear and effective manner.
• Strong problem-solving skills with ability to apply resolutions.
• Effective communicator with strong interpersonal skills and a proven ability to work in a collaborative, team-oriented environment.
• Strong attention to detail and excellent customer service required.
• Hands-on leader who has a proven ability to prioritize competing responsibilities, clearly communicate expectations and meet tight deadlines.
• Strong track record with developing a cross functional, cross trained matrix team.
• Location of role is US remote but must be able to work EST hours.
• Successful completion of a background screening process including, but not limited to, employment verifications, criminal search, OFAC, SS Verification, as well as credit and drug screening, where applicable and in accordance with federal and local regulations.

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