Job Abstract

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work.  Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this job involves
 

Service Delivery

• Manage the delivery of facilities services to the assigned portfolio in accordance with all agreed policies, procedures, and contract scope.

• Act as a primary point of escalations for the local client across the assigned region.

• Ensure vendors meet service delivery standards, document and managing scope changes and instances of poor performance.

• Adhere to preventative maintenance to ensure reliability of systems while driving consistency across the portfolio. 

• Develop and implement innovative programs and processes that reduce short- and long-term operating costs and increase productivity. 

• Ensure compliance with all health, safety, environment and risk management policies and procedures. 

• Support account wide initiatives such as compliance reviews, audits, training programs and other initiatives as appropriate, through driving implementation at a regional portfolio level. 

• Drive initiatives such as benchmarking, best practices, and continuous improvement. 

• Be accountable for the delivery of moves, adds, and changes as well as support associated client-projects of FF&E procurement and capital projects.

• Support the execution of small construction projects <100K as required and act as the area point of escalation. 

• Engage internally with other teams which may include fitness, food services, massage, transportation, security and network operations, among others.

• Support other account or JLL SMEs to bring value to the client and facilitate engagement. 

• Deliver portfolio management reports as required under the agreement with the client and as requested.

Client Relationships 

• Proactively develop and manage client relationships, ensuring that expected service levels are achieved.

• Comply with all requirements of the client contract and meet or exceed Key Performance Indicators. 

• Deliver an exceptional quality of service to the client, as reflected by client feedback.

Finance Management / Cost Control / Profitability 

• Develop and manage Facility operating budgets for the assigned portfolio, proactively track variances and manage within target of agreed budgets, identifying efficiencies and savings where possible. 

• Achieve cost savings through maximizing utilization of suppliers, preferred vendors/contractors and identify additional efficiency opportunities, consistent with client goals.

• Prepare current financial year budget spend reports (actual vs. budget, variance etc.), analyze expenditure and demonstrate value or alternative efficiency initiatives (cost savings or increased account profitability).

• Manage the annual budgeting and quarterly forecasting processes for your portfolio. 

• Manage payments to vendors where applicable, using available systems, complying with all relevant policies and procedures.

• Develop, support and represent facilities as a SME in the planning the client’s annual capital plan for each building, interfacing closely with the client representative. 

• Ensure compliance within delegated financial and contractual authorities.

Leadership/Staff Management 

• Lead recruitment efforts, manage, develop and supervise a professional friendly, creative, energetic, and detail-oriented team in the delivery of extraordinary events

• Participate in the individual performance management program and personal development planning for members of the team

• Mentor, train and support people managers to actively support an environment of teamwork, co-operation, performance excellence and personal success across the portfolio.

• Align with facilities leadership team as a manager and act in a manager capacity for anything at the site/s

• Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence
   

Sound like you? To apply you need to possess:

• Bachelor’s degree or equivalent

• Relevant designation LEED, CFM, FMA is preferred

• 5+ years facility management experience with demonstrated ability to exercise proper judgment

• Proficiency in a range of information technology tools and platforms. 

• Strong interpersonal skills and problem-solving ability

• Excellent verbal/written communication and presentation skills

• Proven record of providing excellent internal and external customer service

Estimated compensation for this position is:

The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.