The Accessibility Customer Manager acts as a trusted advisor for a variety of customers who represent various industries and support them on their Workday journey. They are responsible for implementing and maintaining different program elements needed to help our customers have an exceptional experience with our inclusive and accessible programs! You will serve in a leadership role on the Workday Accessibility Team; build and maintain a customer-focused program; demonstrate how customers can ach... more details
Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
You will be joining one of Workday’s most exciting organizations, the digital product Accessibility Team. We partner with experience, product, and technology teams to ensure that Workday’s products are designed to be accessible and inclusive of all demographics which is critical to our values and the work that we do! We are seeking an Accessibility Customer Manager located in Pleasanton, CA, to join the Accessibility team in collaborating with customers and prospects, championing our important work, establishing standards of excellence, and being the voice of diverse perspectives within and beyond our organization.
About the Role
The Accessibility Customer Manager acts as a trusted advisor for a variety of customers who represent various industries and support them on their Workday journey. They are responsible for implementing and maintaining different program elements needed to help our customers have an exceptional experience with our inclusive and accessible programs! You will serve in a leadership role on the Workday Accessibility Team; build and maintain a customer-focused program; demonstrate how customers can achieve business value and meet their accessibility goals.
Roles & Responsibilities:
Cooperate with the east coast Customer Manager to support North American and International customers.
Create customer-facing content and messaging to promote our program.
Monitor customer reporting channels for accessibility and appropriatelyrespond to or triage inquiries received.
Maintain a scalable standard response playbook for all inquiries.
Support the sales team with prospect demos, RFP responses and ACR distribution.
Assist in contract review and negotiations with prospects regarding accessibility requirements.
Assist with the development, implementation and improvement of compliance policies, procedures, training, and awareness.
Generate and maintain appropriate records and metrics related to the Program.
Plan and manage internal committees and outreach programs including our customer advisory panel.
Engage with product teams across the organization acting as the voice of the customer.
Review third party assessments of Products and respond to any prospect or customer questions regarding the results and any related product roadmaps.
About You
Basic Qualifications
Direct experience with customers, specifically at the executive level.
4+ years of relevant corporate accessibility or inclusion experience or the functional equivalent, which could include experience in one or more of the following areas: customer success manager, sales or enterprise architects, ethics and compliance program development, internal auditing, paralegal activities, policy development, project management, program analytics/metrics and conflict of interest review.
Experience with WCAG and other related accessibility standards.
Other Qualifications
Confident and polished presenter.
Experienced writing in different formats for different audiences.
Superior follow-through. Delivers on promises. Organized self-starter. Biased towards action.
Strong ability to create account plans that are tailored to a customer's unique goals and situation.
Experience creating and analyzing accessibility documentation.
Demonstrated ability to develop new processes, project manage, develop new programs, problem solve, achieve results and exercise good judgment.
Experience with project management and with consensus-building.
Data analysis, reporting and dashboard creation skills.
Accessibility certifications such as IAAP CPACC, DHS Trusted Tester.
Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate’s compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday’s comprehensive benefits, please click here.
Primary Location: USA.CA.Pleasanton
Primary Location Base Pay Range: $136,000 USD - $204,000 USD
Additional US Location(s) Base Pay Range: $112,100 USD - $204,000 USD
Our Approach to Flexible Work
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!
