This is the pre-entry/trainee level class. Under immediate supervision, incumbents learn Fire Department and City Policies and Procedures related to receipt and processing of incoming emergency and non-emergency calls. This position is distinguished from the Fire Telecommunicator I job class in that the Call Taker does not routinely dispatch emergency personnel or equipment via radio or other electronic communications equipment. Incumbents may advance to the Fire Telecommunicator I level by part... more details
EXAMINATION DATE: Wednesday, July 31st, 2024- Candidates must appear in person for the examination.
TYPING CERTIFICATE SUBMISSION DEADLINE: Friday, July 19th, 2024 at 5:30 p.m. (35 net words per minute)
OPPORTUNITIES TO ADVANCE Several levels of responsibility create the structure of the Emergency Communications Dispatch Center for the Stockton Fire Department. Growth opportunities are as follow: Fire Telecommunicator I: $4,742.97 - $6,088.62/mo* Fire Telecommunicator II: $4,986.03 - $6,400.72/mo* Fire Telecommunications Supervisor: $5,860.88 - $7,524.00/mo* *Additional COLA and Market Adjustment may apply effective 7/1/24 & 7/1/25
The City of Stockton is seeking to fill a vacancy for a Fire Telecommunicator Call Taker in the Emergency Communications Division (ECD) of the Stockton Fire Department. Under immediate supervision, incumbents will report to a Fire Telecommunications Supervisor and be responsible for accepting and processing emergency and non-emergency calls as well as performing clerical duties. If selected to fill a vacancy, incumbents must be available to work any day of the week, including weekends. Work hours will vary based on the needs of the ECD and peak call volume times.
Prior to appointment, eligible candidates will be required to submit to and successfully pass a background investigation, which will include fingerprinting and a medical examination which includes a back evaluation.
Veteran's Preference:
This position is eligible to receive five (5) Veteran's Preference Points for entrance into the Civil Service. Veteran's Preference will not be granted on the promotional list. If you believe you qualify for Veteran's Preference, a DD-214Member 4 copy indicating at least 181 consecutive days of service must be received in the Human Resources Department by Friday, July 19th at 5:30pm.(see supplemental questionnaire for details in submitting DD-214 copy).
CLASS CHARACTERISTICS
This is the pre-entry/trainee level class. Under immediate supervision, incumbents learn Fire Department and City Policies and Procedures related to receipt and processing of incoming emergency and non-emergency calls. This position is distinguished from the Fire Telecommunicator I job class in that the Call Taker does not routinely dispatch emergency personnel or equipment via radio or other electronic communications equipment. Incumbents may advance to the Fire Telecommunicator I level by participating in the City’s classified competitive process.
PRINCIPAL DUTIES (Illustrative Only)
Click here for a complete job description forFire Telecommunicator Call Taker
QUALIFICATIONS
Education/Experience:
Possession of a High School Diploma or GED.
Other Requirements:
Must obtain and maintain a valid CPR card (American Heart Association BLS-C or equivalent) within six months of appointment.
Must obtain and maintain a valid EMD certification from the International Academies of Emergency Dispatch (IAED) and San Joaquin County Emergency Medical Services Agency and within six months of appointment.
Must successfully complete a background investigation and obtain a California Department of Justice fingerprint clearance.
Must possess a valid (two years old or less) typing certificate for at least 35 net words per minute from a recognized organization.
The Examination: Applicants who qualify in terms of relevant work experience and education, that best meet the needs of the City, will be invited to participate in the examination process, which may include a written and/or practical examination weighted at 100%. However, the City reserves the right to utilize alternative testing methods if deemed necessary. Candidates must receive a minimum passing score of 70%, as determined by the relative performance of all candidates in all portions of the examination. In the event or identical ratings, candidates' names will be arranged in order of application date/time, and, if the same, then arranged alphabetically.
Note:
After online submittal, immediate notification will appear on your screen indicating your application has been received. Please print this notice as proof of filing.
Notification and correspondence will be sent via email only. No paper notices will be mailed to applicants. It is the applicant's responsibility to ensure a correct email address is provided and that correspondence is being received.
NeoGov.com: You will receive correspondence via the email address you placed on your application. Some email accounts have been known to place these emails in the spam/junk file. Please check your email folders or accept emails ending with neogov.com
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