Job Abstract

1. Utilize consultative skills to anticipate needs, suggest alternatives and provide solutions to colleagues and customers.
2. Collates, sorts and organizes customer orders.
3. Coordinates pick-up and delivery of customer orders.
4. Responsible for ensuring quality during and after production process.
5. Ensure University standards of corporate identity and branding are maintained.
6. Sets up complex orders and performs multiple tasks at the same time.
7. Takes responsibility for digital imaging, scheduling and running black and white or color production on full-service orders, including finishing services and large job management.
8. Takes customer orders, giving pricing information, performs consultative communication to customers, and recommends products and services, tracks and logs all production jobs.
9. Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to every customer.
10. Manages production flow to ensure all production orders are done right and on time.
11. Operate production machines and document finishing equipment, including, but not limited to, copiers, bindery equipment, cutters and laminators.

• Strong interpersonal and communication skills, and the ability to work effectively with a diverse faculty, staff and student body.
• Ability to resolve customer complaints and concerns in a professional, service-oriented manner.
• Demonstrated skill in the use of personal computers and related software applications.
• A thorough knowledge of: Business English and arithmetic, general office methods, procedures and practices.
• Demonstrated ability to read and write at a level appropriate to the duties of the position.
• Strong organizational and problem resolution abilities.
• Ability to relate positively and effectively with a diverse faculty, staff and student body.
• Ability to work with minimal supervision.
• Ability to function in a fast-paced environment, and meet a variety of deadlines.
• Experience with document finishing equipment (such as cutters, bindery equipment and laminators etc.)
• Knowledge of Adobe Creative Suite and Microsoft Office Suite.

State and Federal law permit California Baptist University to discriminate on the basis of religion in order to fulfill its purpose. The University does not discriminate contrary to either State or Federal law.