Job Abstract

This position will be based in our HQ located in Ashburn, VA on a Hybrid/ Remote schedule. Responsibilities: Manage inbound and outbound calls, emails, and voicemails from customers. Provide technical assistance and guidance to customers on how to use our web-based solution. Opening trouble tickets, assisting customers and resolving problems in a professional and timely manner and escalate to other team members as needed. Document, track, monitor and follow up on problems/inquiries to ensure res... more details

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