Job Abstract

The Director, Chief of Staff to the Head of Global Sales & Commercial Operations will be a key member of the GSCO team driving strategic initiatives for Visa’s transformation into a best-in-class B2B sales organization (Sales 2.0). They will act as a thought partner to the SVP, and be proactive in leading team initiatives, helping to connect the dots and align key stakeholders and teams across the Sales 2.0 workstreams.

They will support operations including (but not limited to): Sales 2.0 design and execution support, leadership communications, annual planning, developing of and reporting OKRs, executive updates, global BPO and Sales Excellence operations, and overall support of the GSCO team and key activities/initiatives. They will also lead internal and change management communications for Sales 2.0, working cross-functionally with Sales Excellence, Communications, People, Legal, Regions, and VAS, CMS, and Consumer to develop strategy and content to ensure Visa sellers and employees understand what this transformation means for our business and individually.

In addition, the Director will be responsible for leading communications for the SVP, Global Head of Sales & Commercial Operations. This includes internal leadership presentations, preparations for onsite/offsite meetings, and other key events.  They will also be a core member of Visa’s annual leadership offsite planning team, Annual Market Kickoff, driving development of and executing Sales content by working with the AMK team and executives and their Operations & Communications leads.

This role reports to the SVP, Global Head of Sales & Commercial Operations and requires an independent strategic thinker, stellar communicator with strong business acumen and analytical skills, as well as a proven ability to manage projects cross-functionally under tight deadlines with a keen understanding of our business priorities at the executive team level.

Essential Functions and Deliverables

• Chief of staff and strategic thought partner, proactive connector of the dots for all Sales 2.0 efforts

• Execute with excellence in a fast-paced collaborative environment, drive holistic execution and adoption efforts for Sales 2.0 including overseeing key workstreams, executive reporting, and developing and driving communications and change management strategy in partnership with GSCO LT and Regions and Business Units

• Develop clear and concise executive level communications for the SVP and LT including: presentations for business functions, leadership teams, executive updates, and offsites

• Own agenda creation and materials, briefing speakers, circulating and ensuring action items are completed and communicated for monthly global meetings and LT weekly meetings

• Act as a key member of the Annual Market Kickoff core planning team in partnership with Strategy & Planning leads for Group Markets and Office of the CEO to develop agenda recommendations for Sales and the end-to-end event execution including event logistics, executive presentations, overall Sales content alignment, and coordination with presenters and their teams

• Frame and conduct analyses and research needed to support the GSCO function, aligning with business objectives at the enterprise level

• Act as a key point of contact for the Office of the SVP and support ad hoc projects and initiatives as needed

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.