About the Role DGA Security is currently hiring in our Customer Care department. Our team works with existing customers, providing the highest level of customer service available in our industry. You will begin your career at DGA Security by going through our extensive training program. This is a 6-week paid training program. Our training schedule is Monday through Friday, 8:00 AM - 4:30 PM. Once your training is complete, you will be assigned 5 consecutive workdays on an available shift. (2 Pos... more details
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Description
About the Role
DGA Security is currently hiring in our Customer Care department. Our team works with existing customers, providing the highest level of customer service available in our industry.
You will begin your career at DGA Security by going through our extensive training program. This is a 6-week paid training program.
Our training schedule is Monday through Friday, 8:00 AM - 4:30 PM.
Once your training is complete, you will be assigned 5 consecutive workdays on an available shift.
(2 Positions Available) - 3:30 PM to 12:00 AM
Both shifts will include Saturday and Sunday as part of your regular schedule.
What you Will Be Doing:
Communicate effectively with clients to relay information and collect data
Dispatch DGA Security Technicians and Response Agents, as well as emergency services when necessary
Update system information and document activity accurately
Handle all inbound customer requests in a timely manner
Perform additional functions and/or work on special projects that may be assigned at the discretion of management
Requirements
Desired Qualifications:
2+ year experience in a similar role (Customer Service/Inbound call center preferred)
Experience working in database systems (i.e. Salesforce or another CRM)
Ability to multi-task within a fast-paced service environment
Effective communication and organizational skills
Demonstrate excellent listening skills and the ability to work independently and with a team
High school diploma or GED required
What's in It for You
Competitive pay and opportunities for overtime
Comprehensive benefits package
Opportunity for continued growth through ongoing training, development, and promotion.
Culture that values teamwork and dedication
About Us
DGA is one of the largest independent security and fire systems providers in the United States. Specializing in high risk, high exposure customers. Many of the world’s iconic brands trust DGA’s suite of security and monitoring services to protect their businesses, real estate, and retail presences across North America. Trusted by thousands of businesses since 1969, DGA provides fire system design, installation, monitoring, testing and inspection to keep client facility safe and compliant with all local codes. All backed by our state-of-the-art UL Listed, FDNY-Approved monitoring centers and a team of experienced experts.
Our customers span a wide range of industries including Hospitality, Financial Services, Luxury Retail, Cultural Institutions, Entertainment Venues, Private Education, Healthcare and more.
Benefits:
DGA Security is proud to offer full medical, dental, and vision coverage along with a 401(k)-retirement plan, company-paid life insurance, and more.
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