Receives inbound return shipments from Customers. Matches product with Returns Authorization on file. Notifies Customer Service Representative who issued the RA if there is a discrepancy between the authorization and the product received. Inspects quality of returned product to determine disposition of product. Receives product into system using WMS. Places product returning to inventory and stages in specified staging areas to return to stock. Other duties as assigned. Competencies: To perform ... more details
Under direct supervision of the Returns Supervisor, the Returns Clerk is responsible for receiving and assessing returned product to determine its disposition.
Essential Duties and Responsibilities:
- Receives inbound return shipments from Customers.
- Matches product with Returns Authorization on file.
- Notifies Customer Service Representative who issued the RA if there is a discrepancy between the authorization and the product received.
- Inspects quality of returned product to determine disposition of product.
- Receives product into system using WMS.
- Places product returning to inventory and stages in specified staging areas to return to stock.
- Other duties as assigned.
Competencies: To perform the job successfully, an individual should demonstrate the following competencies:
- Strives to continuously build knowledge and skills.
- Remains open to other’s ideas and tries new things; Shares expertise with others; Gives and welcomes feedback; Applies feedback to improve performance; Contributes to building a positive team spirit; Asks for and offers help when needed.
- Works with integrity and ethically.
- Adheres to 5.11 Policies and Procedures; Upholds organizational values.
- Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Measures self against standard of excellence; Demonstrates accuracy and thoroughness; Reacts well under pressure; Assesses own strengths and weaknesses; Accepts responsibility for own actions; Treats people with respect and consideration.
- Meets productivity standards; Strives to increase productivity; Completes tasks correctly and on time; Uses time efficiently; Aligns work with strategic goals; Looks for ways to improve and promote quality; Displays orientation to profitability
- Observes safety and security procedures; Uses equipment and materials properly; Reports potentially unsafe conditions.
- Is consistently at work and on time; Commits to long hours of work when necessary to reach goals.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience: Minimum of High School diploma or equivalent along with 2 years of experience working in a distribution environment.
Language Skills: Ability to read and comprehend simple instructions in English, short correspondence, and memos. Listens and gets clarification. Listens to others without interrupting.
Mathematical Skills: Intermediate mathematical skills required. Must be able to add and subtract two digit numbers and to multiply and divide by 10’s and 100’s.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved written and oral instructions. Ability to deal with problems involving few concrete variables in standardized situations. Exceptional organizational skills required. Ability to recognize and resolve problems quickly using sound judgment and diplomacy.
Computer Skills: Computer proficiency required in WMS and Microsoft applications.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, lift, stand, and bend. The employee is frequently required to reach with hands and arms, utilize a computer, and sit. The employee is occasionally required to stand for extended periods of time. The employee must occasionally lift, push and pull/or move up to 50 pounds. Specific vision abilities required by this job include color discernment.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
OUR VALUES:
At 5.11 we embrace a high energy culture built upon our values of Service, Unity, Impact and Tenacity.
Service – At 5.11, we wear our passion for service on our sleeves: it is an honor to serve those who serve and people of all walks of life. With humility and great respect for our consumers and our roots, we take pride in our brand and engage with our communities. By championing the needs of our consumer we fulfill the mission of a lifetime.
Unity – We build together—as one, global 5.11 family. Our individual abilities and diverse perspectives strengthen outcomes. We collaborate, taking a holistic view and listening actively. By communicating with intention, care and clarity, we empower each other to reach new heights.
Impact – We have big ambitions and they start and end with our consumer. With them in mind, we innovate for impact—we think big, think creatively and challenge norms. We foster curiosity and iterate, relentlessly pursuing solutions. For ultimate impact, we drive to disrupt for good.
Tenacity – We are tenacious in our pursuits and accountable to each other. This builds trust and the confidence to rise to any challenge. We have the courage to take risks and, no matter the outcome, we flex and adapt, always having each other’s backs. We persist—determined to Always Be Ready.
Pay Range: $16.80 - $18.80 based on experience
5.11 Tactical offers a best-in-class benefits program including: medical, dental and vision insurance; a 401(k) program with employer match; employer-paid basic life and AD&D insurance. Additionally, employees can choose from several voluntary benefits including: Hospital Indemnity/Accident insurance; Flexible Spending Account/Health Saving Account; Employee Assistance Program; Paid Time Off/Paid Holidays/Sick Time; Casual Dress Code; and Employee Discounts.
*If you are a regular full-time employee working at least 30 hours per week, you and your eligible dependents may participate in 5.11’s benefits program.*
California Privacy Note: As of January 1, 2023, California residents have the right to know what personal information that 5.11 has collected about them, right to correct inaccurate information, or request that their personal information be deleted, subject to certain limitations. If you’re a California resident you may view the policy HERE (https://bit.ly/3W62pNg) and if you would like to make a request regarding your personal data, please CLICK HERE (https://bit.ly/4b31XDX).
