The primary responsibility of the Receptionist is to kindly greet and route visitors while answering and directing incoming calls. LOCATION - Requires daily onsite attendance; this is not a remote-work position. Duties & Responsibilities ESSENTIAL - Welcomes visitors by greeting them, in person or on the telephone; screening, answering and referring inquiries. - Maintains security by following procedures; monitoring logbook; issuing visitor badges. Is responsible for maintenance and troubleshoo... more details
Company Profile
Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world's premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.
Position Summary
The primary responsibility of the Receptionist is to kindly greet and route visitors while answering and directing incoming calls.
LOCATION
• Requires daily onsite attendance; this is not a remote-work position.
Duties & Responsibilities
ESSENTIAL
• Welcomes visitors by greeting them, in person or on the telephone; screening, answering and referring inquiries. • Maintains security by following procedures; monitoring logbook; issuing visitor badges. Is responsible for maintenance and troubleshooting of the visitor badge system. • Directs visitors in person or on the telephone by employee and department directories, providing clear and precise directions. • Transfers calls to voice mail when appropriate personnel are unavailable and takes and delivers messages via email, if needed. • Maintains a safe, clean, and organized reception area and complies with procedures, rules, and regulations. • Maintains continuity among work team by documenting and communicating actions, irregularities, and continuing needs to provide continues coverage. • Responsible for updating and keeping the front desk guidebook. • Update and manage OfficeSpace software. • Create and place nametags as needed. • Receive, process and delivers incoming/outgoing USPS Mail and courier packages. • On-site Liaison with Facilities and Landlord for service tickets and maintenance requests. • Provide other administrative and operation support to the Facilities Department, and to other departments as requested. • FM Helpdesk management – monitor, coordinate and respond to job requests. • Coordinate with third party suppliers/contractors, including attending quarterly suppliers review meetings, monitoring performance against Key Performance Indicators (KPIs) and Service level Agreements (SLAs). • Project work as required.
Qualifications
REQUIRED
• High School diploma, or equivalent combination of education and experience. • Minimum six (6) months of front desk and switchboard experience. • Proficiency in Microsoft Office Suite (Word, Excel, Visio, PowerPoint).
DESIRED
• Working knowledge of Cisco Phone Switchboard (Akkadian). • Experience with Oracle Systems (PeopleSoft).
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER CHARACTERISTICS
• Excellent oral and written communication skills. • Ability to work in a fast-paced environment. • Excellent telephone skills with a thorough knowledge of telephone etiquette. • Professional appearance and demeanor. • Ability to be engaging and welcoming to visitors. • Ability to learn new technical programs.
Equal Opportunity Employer
All qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or other non-merit factors
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