Job Abstract

JOB SUMMARY:

Performsa wide variety of executive secretarial and administrative duties as requiredby the daily operations of the F&B. Provides support to the VP F&B and VP Culinary and F&BLeadership teams for multiple properties. Coordinates office activities and schedule, develops and recommendsoffice procedures to ensure smooth office operations, including the provisionof varied and complex office duties. Works under limited or no supervision, organizes own work, coordinatingprojects, setting priorities, meeting deadlines and following up on assignmentswith minimum of direction.

Essential Functions:

· Maintainappointment schedule concerning meetings, luncheons, conferences, discussions,etc.; reminding officer of appointments, as required.

· Exemplary customer service skills, dealing effectivelywith guests, in person/phone.

· Responsible for making discretionary decisions andinterfacing with all appropriate departments.

· Delegatetasks and assignments to personnel as requested by the VP

· Ensurethe timely implementation and execution of tasks and assignments as instructedby the VP

· Completionof other various special projects as directed by VP

· Maintain a comprehensive calendar file to ensurerequired reports are properly prepared and submitted on a timely basis.

· Retrieveand screen mail. Correlate and distributeincoming/outgoing mail. Review incomingmail to identify those requiring priority attention.

· Typeletters, reports, memoranda, and other company related forms. Proofreadand verify all documents produced. Gatherreference materials and assist in preparation of supportive documents.

· Collectdata and assist in preparing reports. Maintaina current set of records and files.

· Make travel arrangements and travel schedules for F&BPartners and staff.

· Coordinate and make customer (internal & external)reservations.

· Monitorsdepartment’s operational expenses to ensure that it is within the establishedbudget. Keep inventory of supplies andreplenish as needed under budgeted expense goals. Order all office supplies.

· Process payment of invoices, prepare check requests andexpense reports.

· Maintain confidentiality of sensitive materials;salaries, coaching and suspensions.

· Must be able to meet the attendance guidelines of thejob and adhere to departmental and company policies.

· Otherduties as assigned.

· Manageschedules and events for VP F&B and VP Culinary.

· Assistswith formatting and printing of menus and signage.

· Coordinatescommunication and tasks with a variety of internal / partner departments, includingbut not limited to facilities, marketing, HR, employment and hotel teams.

· Answerand screen telephone calls and refer inquiries to other areas.

· Maintaina record of important phone calls.

· Greetvisitors; ascertain nature of business, and direct visitors to appropriateperson.

Core Competencies:

Integrity: Able to be tactful, maintain confidences, andfoster an ethical work environment; prevent inappropriate behavior bycoworkers; give proper credit to others; handle all situations lawfully andhonestly.

Planning,Prioritizing, and Goal Setting: Able to manage multiple projects; determineproject urgency in a meaningful and practical way; use goals to guide actionsand create detailed action plans; organize and schedule people and tasks.

Attention to Detail: Ableto be alert in a high-risk environment; follow detailed procedures and ensureaccuracy in documentation and data; carefully monitor gauges, instruments, orprocesses; concentrate on routine work details and organize and maintain asystem of records.

Communication: Able to clearly present informationthrough the spoken or written word; read and interpret complex information;talk with customers or clients; listen well.

Policies, Process & Procedures: Ableto act in accordance with established guidelines written and unwritten; followstandard procedures in crises situations; communicate and enforceorganizational policies and procedures.

Customer Service:Ability and commitment to provide exceptional customer service to our guest,using tact and diplomacy, while working with other Team Members and guestsunder high pressure situations. Theability to successfully mediate disputes and communication breakdowns,clarifying the issues and recommending effective solutions.

Qualifications:

· Highschool diploma or equivalent required; Bachelor’s Degree preferred orequivalent work experience.

· Fiveyears previous experience as support staff preferred.

· Must have proven accountability when working withconfidential information. Proficient skill with personal computer software packagesto include Microsoft Word, Excel, and PowerPoint required.

· Mustpossess excellent communication skills, oral and written, as well as excellentinterpersonal and problem-solving skills.

· Mustbe highly organized and possess the ability to handle multiple assignments in afast paced environment.

· Musthave a professional appearance and be a team player.

Physical, Mental, &Environmental Demands:

• Must be able to sit for prolonged periods of time, 6 – 8 hours.
• Responds to visual and aural cues.
• Must be fluent and literate in English.
• Must be able to respond calmly and make rational decisions, when handling guest and employee conflicts.
• Must be able to stoop, bend, as well as maneuver through all areas of the department, casino and hotel to perform tasks as assigned.
• Must be able to lift and carry a minimum of 10 pounds.
• Must have the manual dexterity to grab, grip, type, pull, hold, tear, sort, and reach, as well as operate office and computer equipment such as telephones, photocopiers, postage and fax machines, personal computer.
• Must be able to tolerate areas containing second hand smoke, dust, loud noises and bright lights.
• Must be able to walk long distances.
• Must be able to work a varied schedule including weekends and holidays as needed.