The Team Leader, Sales Services Organization (SSO) is responsible for overseeing the functions of the Customer Deduction Department to ensure all deductions are accurately cleared, and properly documented in a timely manner. This role directly supervises 10 /- Deduction Analysts, Deduction Representatives and Trade Deduction Coordinators who are responsible for processing company deductions, documenting all Proof of Performance and tracking Customer Contracts. The role has the critical responsib... more details
Since 1869 we've connected people through food they love. Our history was created by remarkable people, ideas, and innovations. It serves as inspiration and foundation for our future success.
We’re proud to be stewards of amazing brands that people trust. Our portfolio includes the iconic Campbell’s brand, as well as Michael Angelo’s, noosa, Pace, Pacific Foods, Prego, Rao’s Homemade, Swanson, and V8. In our Snacks division, we have brands like Cape Cod, Goldfish, Kettle Brand, Lance, Late July, Pepperidge Farm, Snack Factory, and Snyder's of Hanover.
We foster a culture of belonging where people come first, and diversity is embraced. And we live our values, always, while setting the highest standards for performance.
Here, you will make a difference every day. You will be part of a dynamic, collaborative, and competitive team. You will be supported to build a rewarding career with opportunities to grow, innovate and inspire. Make history with us.
GENERAL SUMMARY:
The Team Leader, Sales Services Organization (SSO) is responsible for overseeing the functions of the Customer Deduction Department to ensure all deductions are accurately cleared, and properly documented in a timely manner. This role directly supervises 10 +/- Deduction Analysts, Deduction Representatives and Trade Deduction Coordinators who are responsible for processing company deductions, documenting all Proof of Performance and tracking Customer Contracts. The role has the critical responsibility to achieve KPI's, streamline work processes and inspire their assigned team to do the same.
PRIMARY RESPONSIBILITIES
- (50%) Supervises and supports Deduction Analysts, Deduction Representative and Trade Deduction Coordinator. Responsibilities include coordinating and participating in interviewing, hiring, and training associates; planning, assigning, and directing work; documenting and delivering performance expectations along with annual performance appraisals, and ensuring KPI's are met by team and individual.
- (10%) Builds knowledge of Event Details and Proof of Performance documentation across team
- (10%) Reviews and ensures all promotional additions/changes are properly approved according to corporate guidelines; follows-up with Field Sales and/or Marketing to gain proper approval if needed.
- (5%) Signs-off on route chargebacks for quantity differences.
- (5%) Reviews daily claims reports from Trade Accounting and directs follow-up actions as required.
- (10%) Communicates, learns from, and provides effective service to connecting groups (such as sales, Customer planning, e4 Trainers and marketing departments).
- (10%) May perform other duties as assigned or required, including backup support for the deductions team
COMPLEXITY AND SCOPE:
- Conflict resolution within and outside department
- Development and achievement of KPI targets
- Streamline work processes
- Escalate critical issues as needed
MINIMUM EDUCATION REQUIRED:
Bachelor’s Degree in related field
MINIMUM EXPERIENCE REQUIRED:
3-5 years of progressive experience in support of Field Sales or Trade System experience
CERTIFICATIONS REQUIRED
LICENSES/REGISTRATIONS REQUIRED
OTHER MINIMUM REQUIREMENTS NEEDED
- Microsoft Office - Strong Excel & PowerPoint skills required.
- Experience downloading reports from systems to Excel.
- Experience analyzing data and summarizing findings.
- Exceptional communication and presentation skills to present finding to Senior Sales Management
% OF TRAVEL REQUIRED FOR THE POSITION: N/A
WORK ENVIRONMENT: Office Environment
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Compensation and Benefits:
The target base salary range for this full-time, salaried position is between
$47,600-$79,800
Individual base pay depends on work location and additional factors such as experience, job-related skills, and relevant education or training. Total pay may include other forms of compensation. In addition, we offer competitive health, dental, 401k and wellness benefits beginning on the first day of employment. Please ask your Talent Acquisition Partner for more information about our total rewards package.
The Company is committed to providing equal opportunity for employees and qualified applicants in all aspects of the employment relationship, including consideration for employment, without regard to race, color, sex, sexual orientation, gender identity, national origin, citizenship, marital status, protected veteran status, disability, age, religion, or any other classification protected by law.
